Service Design and Transition Manager

On behalf of Network Rail, we are looking for a Service Design and Transition Manager for a 12 Month contract based Hybrid in Milton Keynes.

Network Rail is at the heart of revitalising Britain's railway. From Crossrail - Europe's largest civil engineering project - to investment in world-class stations and major programmes of electrification, we are involved in some of the most ambitious and diverse ventures that this country has ever seen. We at Network Rail are dedicated to becoming one of Britain's best employers and believe this starts with placing the candidate at the heart of everything we do!

As a Service Design and Transition Manager your main responsibilities will be to:
* Manage the Service Design & Transition element of Projects & Programs introducing new or changed Services into live operation and retiring old services.
* Match the nonfunctional requirements with the ITSS (Information Technology and Support Services) Operating model and the Service Catalogue.
* Serve as the single point of contact for the project on matters regarding support.
* Advise the project and support stakeholders of any deviations from technology and support strategy, standards, and policies.
* Translate the non-functional requirements into a practical support model.
* Ensure that the service design process incorporates supportability, scalability, and alignment with overall business goals and IT strategy.
* Facilitate the delivery of all agreed Service Acceptance Criteria including operational expenditure budget.
* Create and publish agreed service artefacts such as (but not confined to) Service Definition, Service Level Agreement and Service Catalogue entry.
* Organise and chair any necessary meetings between the project and support stakeholders (internal and external) and provide regular progress updates to all support stakeholders.
* Communicate any risks and issues affecting the support organisation to the Project Manager and log them in the Network Rail risk register.
* Manage the Early Life Support period and facilitate a graceful handover to the operational support owners.

Essential:
* Proven experience in Service Management.
* Strong understanding and hands-on experience in service design, particularly in ensuring supportability and scalability of services.
* This role is aligned to the ITIL framework, therefore ITIL v3 Foundation.
* ITIL v3 qualified to Service Design & Transition Lifecycle/Capabilities (Intermediate Level) or equivalent experience.
* Good stakeholder management skills and experience.
* In-depth understanding and hands-on experience using service management tools.
* Excellent communication skills across all organisational levels.

Desirable:
* Demonstrates a good working knowledge of management structures and reporting procedures.
* Understanding of risk management.
* Formal Project and Programme Management qualifications such as APM, PRINCE2 and MSP or equivalent experience.

Please be aware that this role can only be worked within the UK and not Overseas.

Network Rail is an equal opportunity employer and values diversity. They welcome applications from everyone.

Disability Confident

As a member of the Disability Confident Scheme, Network Rail guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply.

Armed Forces Covenant

Network Rail guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".