Service Delivery, Design & Transition Manager (ITIL)

We have an excellent permanent job opportunity for an IT Service Design & Transition Manager (ITIL). The role will include travel to sites in Glasgow, Edinburgh and Newcastle.

Candidates applying for this role should have the following skills and experience:-

• At least 5 years' experience within a service delivery/operations capacity.
• Strong ITIL exposure with accompanying certified accreditation.
• Ability to travel to customer sites as mentioned is essential.
• Excellent communication, presentation, facilitation, and negotiation skills are required for this role.
• A track record of developing strong client relationships, across all levels of an organisation, and a focus on customer satisfaction and improving services.
• Demonstrated people management experience, leading, and motivating successful teams.
• Strategic business planning with the ability to translate business requirements into individual, team, and departmental objectives.
• Experience in developing and implementing effective processes.
• Commercial experience of managing P&Ls with effective and profitable control.
• Prior experience in working for a managed service provider is desired but not essential.