Service Catalogue Manager - SC Cleared

Service Catalogue Manager - SC Cleared

Whitehall Resources require a Service Catalogue Manager with active security clearance to work with a key client on an initial 6 month contract.

*This role will involve full time work on site in Salisbury.

*Inside IR35.

*Active Security Clearance needed.

Service Catalogue Manager - SC Cleared

Job Description:
. Conduct thorough analyses of service requirements and compare them with Service Level Agreements (SLAs) to compliance.
. Prepare and present regular reports to senior management on service performance, key metrics, and improvement initiatives.
. Build and maintain strong relationships with stakeholders to understand their requirements and gather feedback to enhance the SLA process.
. Proactively identify opportunities for service improvement and recommend and implement process enhancements, tools, or technologies.
. Ensure that all service levels adhere as per best practices.
. Provide expert problem management support for high-profile client issues and ensure root-cause analysis is conducted with corrective actions implemented.

Your skills and experience:
. ITIL V4 Foundation certification required, further ITIL certifications are desired
. Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts.
. Proficiency in data analysis
. Strong understanding of service management principles and practices.
. Ability to work collaboratively with cross-functional teams.
. Detail-oriented with organisational skills

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.