Senior Technical Support Engineer (m/f/x)

Why you will love to be a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

About Dynatrace

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

Your role at Dynatrace

As a Senior Technical Support Engineer , you will be part of ourGlobal Customer Support team. You will use your product, troubleshooting, and people skills to work directly with our customers, resolving technical issues and problems that occur while using the Dynatrace platform.

Your role

• Recognize andsolve problemsas reported by customers related to our SaaS and Managed products.
• Interact with diverse customer technology ecosystems.
• Work directly with customerapplication specialists to troubleshoot and resolve platform or product issues.
• Be exposed to an entire range of cutting-edge technologies.
• Work closely with our development and product management teams.
• Attendtrainingfor new product featuresand technologies.
• Exchange knowledgewith other colleagues andsuggest product improvements.
• Weekend and holiday work once every 2 months with same weekly working time and additional salary compensation.

What will help you succeed

• Technical Degree (preferably in Computer Science) or relevant experience in IT.
• Professionalwork experienceinsoftware development, software testing,or incustomer services.
• Ability to analyze code written in modern programming languages.
• Experiencewith various operating systems (Linux, Windows) and computer networks.
• Knowledge of cloud and host virtualization technologies.
• Stronganalytical thinkingwith a structured approach to problem solving.
• Team playerwith proactive attitude.
• Excellent English skills, both oral and written.

You will love this job if

• Troubleshootingis yourpassion.
• You are fascinated bytechnical challenges,and you think creatively.
• You love tolearn new technologies.
• You appreciateteam spiritand enjoy aninternationalenvironment.

Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply.

Why you will love being a Dynatracer

Compensation and rewards

Due to legal reasons we are obliged to disclose the minimum salary for this position, which is € 56.500 per year based on full-time employment (38.5 h/week).We offer a higher salary in line with qualification and experience.

Life at Dynatrace

The Culture Decoder is our guiding compass that defines our culture, steers us toward our goals, and amplifies the value we create together.

Discover more Relocate to join us

Ready to pack your bags? Relocation support awaits you if you wish to join us at one of our Austria locations.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU-your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

Great Place To Work

Did you know that 93% of Dynatracers say we're a great place to work?

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