(Senior) Team Manager Order Management B2B (all genders)
Posted 1 day 3 hours ago by Schleich GmbH
Permanent
Not Specified
Administration Jobs
Not Specified, Czech Republic
Job Description
The following adventures await you at Schleich: Order Management
- Oversee B2B order processing from receipt to delivery
- Ensure accurate and timely order entry and fulfillment using SAP
- Monitor order status and resolve issues throughout the order lifecycle
- Act as the primary contact for key B2B clients regarding order inquiries and issues
- Maintain strong client relationships to ensure high customer satisfaction
- Collaborate with internal departments (sales, logistics, finance) for smooth order processing
- Coordinate with suppliers and third-party logistics providers as needed
- Facilitate communication among stakeholders to resolve order-related issues
- Ensure consistency and efficiency in order management across Schleich subsidiaries
- Lead and mentor a team of order management specialists
- Provide training and support to foster a positive work environment
- Set performance goals and conduct regular reviews
- Identify and implement improvements to enhance order management efficiency and accuracy
- Develop and maintain standard operating procedures
- Define and implement order management guidelines
- Leverage SAP functionalities to streamline processes
- Generate regular reports on order status, volume, and performance metrics using SAP
- Analyze data to identify trends and make data-driven decisions for process improvement
- You hold a Bachelor's degree in Business Administration, Supply Chain Management, or a related field
- You have a minimum of 7 years of experience in order management, preferably in a B2B environment
- You possess proven leadership experience with a track record of managing and developing teams
- You are fluent in both English and German, which is essential for effective communication
- You demonstrate strong organizational and multitasking abilities
- You excel in communication and interpersonal skills
- You are proficient in order management software, particularly SAP, as well as the Microsoft Office Suite
- You have an analytical mindset with the ability to make data-driven decisions
- No two days are the same in this career like no other. Work in a dynamic, diverse environment that offers individual career and development opportunities. All our employees also have access to numerous online courses via our training platform.
- Let's write the Schleich story together. Be part of a motivated team of people who support and inspire each other and celebrate success together.
- We aim to please. We offer an attractive, fair salary with additional benefits that are regularly reviewed and updated.
- Appetizing! We offer a meal allowance of 82.60 CKR per working day.
- Every hero must retire one day. That's why we offer a subsidised pension scheme.
- You can also enjoy great discounts on our schleich products - a great bonus for kids and adults alike.
- And what about your adventures outside of Schleich? You can count on 30 days of paid leave per year and a hybrid working model with no core working hours.