Senior Service Desk Analyst

Senior Service Desk Analyst

Circa £35k

Permanent

Cambridge / Hybrid

Our prestigious retail client based in Cambridge is looking for a talented Senior Service Desk Analyst to join the team to provide the first point of contact in the IT department for all IT-based queries and be the escalation point for our Service Desk Analysts.

Key Skills:

• CompTIA A+ certification
• Be technically competent with a good all-around knowledge of Windows 10, 11, Microsoft 365 and Teams.
• Have some exposure to the following: Azure Entra, Intune, Azure Admin and SharePoint.
• Be able to own complex service requests, incidents, and problems through to resolution.
• Provide excellent hardware and application support to business customers.
• Be comfortable communicating across all levels of the organization and translating technical resolutions to employees.

Key Responsibilities:

• Provide first-line technical support to the firm's users, handling a variety of IT issues and service requests efficiently across all physical sites, including site visits.
• Act as a technical expert within the first-line team, offering guidance and mentoring to other team members.
• Ensure day-to-day IT operation checks are fulfilled, such as system backup checks, application availability, etc., and address failures or raise them with the necessary team where required.
• Produce high standards of documentation, such as user guides and technical procedures.
• Contribute to and, where appropriate, lead on various IT tasks and projects, such as maintaining inventories, hardware, and software provisioning.
• Liaise closely with the second-line Infrastructure and Application teams and escalate calls as necessary.
• Take a leading role in maintaining excellent cyber security standards with the Service Desk team.

Deerfoot IT is one of the UK's most established, independent IT recruitment specialists. We are keen to foster strong relationships with IT consultants based on providing a transparent and supportive service. Now in our 24th year we pay promptly and are a stable contracting partner in good financial health. Deerfoot IT: Est. 1997. REC member. ISO certified. Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. ). We never send your CV without your email authorisation.

Deerfoot is acting as an Employment Business in relation to this vacancy.

Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.