Senior Salesforce Administrator/Senior Sales Ops Analyst

Robert Half have partnered with a global EdTech organisation looking to enhanced their Sales Operations function with the addition of a remote Senior Sales Operations Analyst/Senior Salesforce Administrator to cover European working hours for the organisation.

Key Responsibilities

• Collaborate with cross-functional stakeholders from Sales, Pricing, FP&A, Order Management, Channel, IT, and fellow Sales Operations team members
• Self-manage to come up with pre sprint technical design and grooming activities
• Drive user story analysis, elaboration and design. Ensure declarative implementation work meets user requirements and doesn't degrade other business processes on the platform
• Build and maintain custom objects/fields, validation rules, layouts, reports, dashboards, profiles, permission sets, sharing rules, chatter groups, lightning flows, email templates to optimise business processes
• Champion modular design, reuse, separation of concern, high cohesion and loose coupling
• Employ industry best practices to deliver world-class solutions.
• Enable change, help accelerate innovation and ensure customer delight
• Drive activities to meet schedules and timelines
• Manage the Sales Operations Inbox. Support customer as first line filter for concerns and considerations
• Research problems discovered by Stakeholders,QA or product team and collaborate to develop solutions to the problems
• Maintain knowledge of latest SFDC releases and security concerns raised in each cycle for our implementation.
• Proactively search for areas to improve, streamline and scale using data, process and systems analyses that measurably impact company revenue
• Lead development of projects, measuring the real impact of solutions and adapting as necessary to overcome unexpected roadblocks or other obstacles
• Point of contact for annual planning territory and quota activities such as territory carving, quota setting and headcount planning. Sales capacity modelling, Sales Activity Dashboard (Account Penetration Model), Sales Attainment reporting, New Logo reporting, Acceleration Plans & Customer Expansion Plans.
• Reporting & Insights: MBR pipeline, forecast, sales targeting, sales results, etc. Design and maintain power BI dashboards for all stakeholders.
• Train new sales personnel on SFDC and PBI tools and overall sales business processes.

Requirements

• Salesforce Admin and Power BI certifications preferred
• At least 3-5 years of experience administering Salesforce within organisations to meet business requirements
• At least 3-5 years of experience in Sales Operations, Revenue Operations or Business Operations in high-growth SaaS or technology companies
• Strong quantitative capabilities with a passion for numbers and analytics
• Experience working with BI/Atools
• Demonstrable experience of Power BI d/reporting and broader data visualisation
• High proficiency in Excel
• Experience in working both classic interface and lightning interface preferred
• Ability to use out-of-the-box SFDC functionality as well as building custom solutions or implementing app exchange applications
• Experienced with wprocess builders and lightning flows
• Strong documentation and verbal/written communication skills.
• Strong a and problem-solving skills
• Curious, independent, rigorous and proactive kind of a person
• Ability to tell the story and present the results in a clear and interesting way
• Great communicator and can build relationships with a diverse set of stakeholders
• Excellent team player, and strong attention to detail

Nice to Have:

• Salesforce Advanced Admin certification preferred
• Experience working in an Agile environment
• Experience with J and Confluence a plus
• Experience with Data Loader is a Plus
• Experience with S DevOps tools
• Experienced working with S/S/S Queries is a plus

Salary/logistics:

• £70,000-£100,000 per a
• Fully remote working

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