Senior Networks and Telephony Engineer

Hays Technology is proud to be working in partnership with Stevenage Borough Council (SBC) who are looking to appoint an ICT Senior Networks and Telephony Technical Engineer to join their Shared ICT team.

SBC serves as the local authority for Stevenage, a vibrant town in Hertfordshire, England. Established in 1974, the council has been under Labour control since its inception, reflecting a commitment to community-focused governance.

Are you a tech-savvy professional looking to make a real impact in a dynamic local authority? This is your chance to play a crucial role in ensuring the reliability and efficiency of their IT infrastructure!

Why Work for SBC?

• Innovative Environment: Be part of a forward-thinking team that embraces the latest technologies and best practices in IT.
• Career Development: They invest in their staff's growth through training and professional development opportunities.
• Supportive Culture: Join a collaborative and inclusive workplace where your contributions are valued and recognised.

Key Responsibilities:

• Expert Technical Support: Provide advanced-level support for networks, telephony, and IT infrastructure, resolving complex issues that go beyond 1st and 2nd line support.
• Networking Infrastructure: Development, management and upgrades to network infrastructure such as: Cisco and HP network Switches, Kemp load balancers, Cisco ACI hardware. Fortinet Switches and Access Points. Development and management of Fortinet Fortiswitch, Fortinet Forti WIFI, Fortinet FortiManager and Fortinet FortiAnalyzer. Familiarity with leased line provider NTUs and Routers. Use of routing protocols (eg, BGP, OSPF, EIGRP) and switching technologies (eg, VLANs, spanning tree). WAN technologies such as SD-WAN. Network traffic prioritisation using QoS to ensure voice quality.
• iTelephony - VoIP, Unified Communications & Contact Centre: Development, management and upgrades to telephony infrastructure such as: Mitel MiVb, Mitel YourSiteExplorer, Mitel Contact Centre Client, Mitel Border Gateways, Mitel MiCollab, Mitel NuPoint, Redbox call recording. VoIP protocols (SIP, H.323, RTP) and call signalling. SIP trunk configuration and troubleshooting. SaaS telephony platforms.
• System Improvement: Conduct in-depth analyses and implement solutions to enhance our IT systems and processes.
• Documentation & Knowledge Sharing: Develop and maintain technical documentation and conduct training sessions to empower your colleagues.
• Project Participation: Collaborate on multi-disciplinary projects, contributing your expertise to drive business change.

Who You Are:

• Experienced Professional: You have a strong background in Cyber Security, Networks, Telephony, or IT infrastructure.
• Theoretical Knowledge and Third-party Network and Telephony Software: A comprehensive understanding of one or more technical specialisations and their practical application within a Local Authority context is essential. This includes expertise in Networking Infrastructure, VoIP, Unified Communications, Contact Centre, Network Monitoring and Troubleshooting. Along with up-to-date knowledge of relevant industry standards and best practices.
• Problem Solver: Your analytical skills enable you to diagnose and resolve complex IT challenges efficiently.
• Effective Communicator: You can convey technical information clearly to both technical and non-technical audiences.

Experience of the following Network and Telephony products:

• Mitel MiVb,
• Mitel Your Site Explorer
• Mitel Contact Centre
• Fortinet, FortiSwitch
• Fortinet FortiWiFi
• Fortinet FortiManager
• Fortinet FortiAnalyzer
• SaaS telephony platforms

Experience of the following Network products:

• Cisco infrastructure networking
• HP infrastructure networking
• Cisco ACI networking
• Wireshark
• SolarWinds HCO, PRTG or other tools to monitor network performance and troubleshoot issues

Qualifications:

• Degree or equivalent experience in IT or a related field.
• ITIL Foundation certification or equivalent.
• Project Management qualification is desirable.

At Stevenage Borough Council, they don't just create opportunities for their community to thrive; they are also dedicated to fostering a supportive and inclusive environment for their staff. To showcase this, they provide an extensive list of benefits:

• Pension: Employee contribution 5.5% and 12.5% employer contribution
• Employee Assistance Programme Discounts:
• Civil Service Sports Council: CSSC offers everyone who works at Stevenage Borough Council the opportunity to join a staff benefits scheme, giving access to a range of benefits including leisure activities, discounts on theatre, cinema and theme park tickets, and savings at High Street shops.
• Rail Season Tickets
• Employee Assistance Programme & Occupational Health
• Free Parking: The town centre multi-storey car park on St Georges Way is available to SBC staff and is a short walk to our offices in Daneshill House. There is also a staff car park adjacent to our Cavendish Road site.
• Trade Unions
• Ongoing personal career development
• SmartGo Stevenage: All Stevenage Borough Council staff are eligible to sign up for free to the SmartGo Stevenage scheme and access a wide range of discounts on buses, trains, bikes as well as wider ranging discounts such as 7.5% off in Halfords.
• Free Eye Tests for Screen Users
• Health & Fitness: Discounted membership at Everyone Active includes Gym membership, Fitness classes, Free health checks, And much more

Ready to Make a Difference?

If you're excited about leveraging your technical expertise to support their community, then please click apply now with your up to date CV!

HAYS Technology are the retained consultants working in partnership with Stevenage Borough Council. To discuss the role and organisation in more detail please contact; Luca Casarano or Andrew Testa.

Please note: All third party and direct applications will be forwarded to Hays Technology.