Senior Manager Investigations

About the role

Reporting to our Head of Investigations you will provide senior management support to our Investigation Team Managers, and their respective teams. You will be responsible for the delivery of a high quality and effective investigations process, where a person-centred approach to management of our cases is at the heart of our investigations function.

You will provide leadership in the delivery of the Investigations Strategy and have oversight over particular project areas to develop and improve the work of our team.

We are looking for an experienced manager to join us in either our London or Edinburgh offices, where flexibility will be required or travel from either of these offices depending on the requirements of the role.

About You

Essential Criteria:

• Proven management and leadership experience ideally within a target-driven environment
• Significant experience of both performance and change management
• Ability to identify, develop and promote innovative approaches to service improvement and customer service
• Strong coaching and leadership skills to support team managers to get the best out of their teams
• Experience of identifying, managing and reporting operational risk at a senior level

Desirable Criteria:

• Experience of management within Professional Regulation.
• Understanding of the challenges facing casework progression.
• Project Management within an operational environment.