Senior IT Support Engineer

Job Title: Senior IT Support EngineerLocation: WorcesterSalary: Up to £35,000Are you an experienced IT Support Engineer with a passion for delivering top-notch service in a dynamic MSP environment? If so, we have an exciting opportunity for you!About The Role:My client is a leading Managed Service Provider (MSP) based in Worcester, committed to providing exceptional IT support and services to a diverse range of clients. The team is driven by a shared goal of delivering innovative solutions and maintaining the highest standards of customer service.The Role:As a Senior IT Support Engineer, you will be responsible for providing advanced technical support to our clients, troubleshooting complex issues, and ensuring the smooth operation of their IT infrastructure. You'll be a key player in our team, mentoring junior engineers and taking the lead on challenging projects.Key Responsibilities:

• Provide 2nd and 3rd line support for a variety of IT issues, both remotely and on-site.
• Manage and resolve complex technical issues across multiple platforms, including Windows Server, Office 365, networking equipment, and cloud services.
• Perform proactive maintenance and monitoring of client systems to prevent potential issues.
• Collaborate with clients to understand their needs and provide tailored IT solutions.
• Lead and participate in IT projects, including system upgrades, migrations, and deployments.
• Document technical processes and create knowledge base articles for internal use.
• Mentor and guide junior engineers, fostering a culture of learning and professional development.

What We're Looking For:

• Proven experience working in a Managed Service Provider (MSP) environment is essential.
• Strong technical knowledge in Windows Server, Office 365, networking, and cloud technologies.
• Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues.
• Exceptional customer service skills with a focus on delivering high-quality support.
• Experience with remote support tools and ticketing systems.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Strong communication skills, both written and verbal.
• Relevant IT certifications (such as CompTIA A+, Microsoft Certified Professional, etc.) are a plus.

What We Offer:

• Competitive salary up to £35,000, depending on experience.
• Opportunities for professional development and career progression.
• A collaborative and supportive work environment.
• Flexible working arrangements and a healthy work-life balance.
• Regular team events and a positive company culture.

If you're ready to take the next step in your IT career and join a forward-thinking MSP, we want to hear from you!Recruiter: Callum Thompson