Senior ICT Support Officer

Castlefield Recruitment are currently recruiting a Senior ICT Support Officer to join an expanding organisation in Lancashire. The role is a Permanent opportunity, paying around £33,000 per annum, and is a hybrid opportunity

The Role:

• Responsible for providing first and second line support covering service desk and resolving at first contact whenever possible
• Resolve hardware and software faults
• Administration of ICT systems such as Active Directory, Exchange, Teams, VDI, Office 365 etc
• Provide primary administrator functions and server administration for allocated systems
• Carry out pre-installation checks and post implementation hand over
• Liaise with Infrastructure and Development staff, and provide project support on small projects

The Person:

• Significant experience in an IT support role
• Strong technical skills and troubleshooting experience
• Strong working knowledge of industry standard hardware/software as well as software licensing and asset management
• Experienced with working with a virtual desktop environment