Senior Business Operations Manager (Events)

About Us:

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people s lives and strengthen our local community.

At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:

Benefits:

• 30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas
• Life Insurance
• Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
• A variety of social and wellbeing activities each month
• Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
• Free Gym Membership
• Free breakfasts/snacks

Reports to: Deputy Head of Events

Based: Wandsworth

Salary: £45,000 to £50,000

Contract: Permanent, Full Time

Work Arrangement: 40 hours per week, Hybrid/Office

DBS: Standard

This is a new role, which reflects our ambitious growth plans, and increasing complexity of our projects. Our Head of Events and Deputy Head of Events lead and drive the overall team strategy and set the ambition, and we are looking for a senior operations team lead to provide day to day management and guidance to the wedding, facilities, outdoor corporate venues, and community teams.

This is a predominantly office-based role, providing senior administrative, operational and people management, so the team can run efficiently and effectively. This includes team, crisis, and budget management. The role will also involve significant stakeholder management and report writing.

We are looking for someone who prides themselves in providing 5 star service, with a strong commercial understanding. In the Events Team we celebrate creative problem solving, autonomy and integrity in our approach to work.

Main Duties/Responsibilities:

Team Management

• Overall day to day management of the venues team, covering the outdoor corporate team, weddings and functions team, communities' team and facilities team
• Onboarding of new team members
• Providing advice and insight to the Deputy Head of Events on the team's strengths and development opportunities.
• Strategising and implementing growth and development across the whole of the Events venues portfolio with the Deputy Head of Events

Finance and Admin

• Report writing for key stakeholders
• Attending stakeholder meeting representing Enable
• Supporting the Deputy Head of Events, reconciling and managing relevant budgets and reports to achieve targeted income
• Managing and finalising the monthly financial reconciliation for the Venues team.
• Handling customer complaints and resolving within the agreed timeframes
• Ensuring the Team keep the diary updated with venue bookings and the budget updated with all recorded income and expenses
• Creating POs and invoices and liaising directly with the Finance Team as required
• Overseeing Events Team ensuring all application paperwork per external event is complete and compliant with the requirements of the Event Policy
• Applying for premises licences to increase the number of saleable venues
• Overviewing and rewriting event teams policies and procedures

Venue Management and Booking

• Advising and supporting the team with all venue related enquiries
• Ensuring maximum utilisation of spaces in line with Enable s Strategy and the Events Service Plan
• Managing and applying for venue licences, PPL and PRS
• Attending quarterly auditing meetings with the Council
• Researching competitor venues
• Identifying new venue opportunities
• Ensuring all venues are appropriately marketed to maximise sales with marketing team

Skills and Experience:

• Experienced team manager, with the ability to take on a successful team
• Proven experience in an operational and/or venue senior management role
• Experience working in a Not-for-Profit organisation (preferred, not essential)
• Previous experience with complex budget management, reconciliations and reporting
• Experience engaging directly with senior level management.
• Proven record of operational excellence with ability to manage multiple responsibilities simultaneously, demonstrating resourcefulness in resolving issues, the ability to prioritise, and a detail orientated approach.
• Self-driven, results-oriented, entrepreneurial individual, with a positive attitude
• Excellent organisational and time management skills
• A collaborative person, able to work with peers across other functions in the business
• Intellectually curious about the industry
• Proficient in a range of office software: Outlook, Excel, Teams
• Thrive in fast-paced environments, managing multiple tasks and projects efficiently against deadlines
• Proactive approach and pride yourself on going the extra mile to create 5 star customer service
• Ability to work autonomously while readily collaborating with the wider events team

Nice to haves:

• Drivers Licence
• Proficiency in diary management software
• Experience with Sage or other accounting software