Senior Application Support Engineer

Hays Technology is proud to be working in partnership with Stevenage Borough Council (SBC) who are looking to appoint a Senior Network Engineer to join their Shared ICT team.

SBC serves as the local authority for Stevenage, a vibrant town in Hertfordshire, England. Established in 1974, the council has been under Labour control since its inception, reflecting a commitment to community-focused governance.

Are you a tech-savvy professional looking to make a real impact in a dynamic local authority? This is your chance to play a crucial role in ensuring the reliability and efficiency of their IT infrastructure!

Why work for SBC?

• Innovative Environment: Be part of a forward-thinking team that embraces the latest technologies and best practices in IT.
• Career Development: They invest in their staff's growth through training and professional development opportunities.
• Supportive Culture: Join a collaborative and inclusive workplace where your contributions are valued and recognise

Position Overview: We are seeking a highly skilled and motivated Senior Application Support Analyst to join their dynamic ICT team. The ideal candidate will possess a strong understanding of the applications development life cycle, excellent problem-solving abilities, and the capability to work effectively under pressure. This role requires a blend of technical expertise, effective communication skills, and the ability to produce high-standard support documentation.

Key Responsibilities

• Provide advanced support for business-critical applications, ensuring high availability and performance.
• Collaborate with business customers, software suppliers, and colleagues to resolve complex issues.
• Manage incidents, requests, and change controls through the Service Desk.
• Develop and maintain support documentation to a high standard.
• Work independently and as part of a team within the wider ICT department.
• Utilize a clear and logical approach to problem-solving in high-pressure situations.
• Handle difficult situations calmly and professionally.

Technical Skills

Key Databases:

• Microsoft SQL Server 20xx
• SSMS

Key Languages:

• DOS
• PowerShell
• SQL
• T-SQL

Key Tools:

• Windows 10/Windows 11
• Windows 20xx Server
• Office 365 including Power BI and SharePoint
• Microsoft IIS
• FTP/SFTP

Key Applications:

• Service Desk (handling of Incidents, Requests, and Change Controls)

Qualifications

• Degree or equivalent level qualification or experience.
• ITIL Foundation or equivalent.
• Minimum of 5 years of experience in application support or a similar role.

At Stevenage Borough Council, they don't just create opportunities for their community to thrive; they are also dedicated to fostering a supportive and inclusive environment for their staff. To showcase this, they provide an extensive list of benefits:

• Pension: Local Government Pension Scheme
• Employee Assistance Programme Discounts
• Civil Service Sports Council: CSSC offers everyone who works at Stevenage Borough Council the opportunity to join a staff benefits scheme, giving access to a range of benefits including leisure activities, discounts on theatre, cinema and theme park tickets, and savings at High Street shops.
• Rail Season Tickets
• Employee Assistance Programme & Occupational Health
• Free Parking: The town centre multi-storey car park on St Georges Way is available to SBC staff and is a short walk to our offices in Daneshill House. There is also a staff car park adjacent to our Cavendish Road site.
• Trade Unions
• Ongoing personal career development
• SmartGo Stevenage: All Stevenage Borough Council staff are eligible to sign up for free to the SmartGo Stevenage scheme and access a wide range of discounts on buses, trains, bikes as well as wide-ranging discounts such as 7.5% off in Halfords.
• Free Eye Tests for Screen Users
• Health & Fitness: Discounted membership at Everyone Active includes Gym membership, Fitness classes, Free health checks, and much more

Ready to Make a Difference?

If you're excited about leveraging your technical expertise to support their community, then please click apply now with your up-to-date CV!

HAYS Technology are the retained consultants working in partnership with Stevenage Borough Council. To discuss the role and organisation in more detail please contact; Luca Casarano or Andrew Testa.

Please note: All third party and direct applications will be forwarded to Hays Technology.