Senior 2nd / 3rd Line Support Engineer

Senior 2nd / 3rd Line Support Engineer

• Are you a talented Senior 2nd / 3rd Line Support Engineer looking for a new opportunity?
• Salary up to £35,000 plus Bonus Scheme

Company Overview:

My client is a dynamic organisation committed to leveraging cutting-edge technology to drive efficiency, security, and resilience across all aspects of our business. As part of our strategy to maintain an innovative and secure IT environment, we are seeking a skilled IT Support Engineer to join our team.

Key Responsibilities:

• Provide 2nd/3rd Line technical support to employees, optimising the use of modern workspace technologies (Microsoft 365, Azure, ERP, Veeam Data Platform).
• Act as the point of escalation for 1st/2nd Line Engineers and deliver prioritised solutions with internal and external partners.
• Lead and manage IT projects, particularly focusing on Microsoft 365 implementations and improvements.
• Ensure IT policies, procedures, and setups are documented and understood across the team, delivering training as needed.
• Monitor key security factors, ensuring compliance with IT safety and security procedures.
• Proactively maintain the IT infrastructure to ensure platforms are secure and operational for users.
• Identify opportunities to enhance IT efficiency, security, and resilience.
• Manage supplier, vendor, and stakeholder relationships, ensuring optimal service delivery.

Essential Skills and Experience:

• Proven experience in 2nd/3rd Line IT support for hybrid users in a helpdesk environment.
• Extensive knowledge of Microsoft 365 Enterprise and associated services (BI, Intune, Azure).
• Strong understanding of Windows Server & Client OS, VMware ESXi, Veeam Data Platform, and ERP systems.
• Experience leading and supporting IT projects, particularly within a Microsoft-based environment.
• Knowledge of Windows Defender for Endpoint.
• Supplier, vendor, and stakeholder management experience.