Seasonal/Fixed-Term Palace Host (Sales)

Seasonal/Fixed-Term Palace Host (Sales)

Departments: Visitor Services
Home Palace: Hampton Court Palace
Status: Fixed Term Contract, Temporary/Seasonal
Salary: PR 11.3, £24,617 per annum pro-rata (£13.15 per hour). Please note from 1st April 2025 the hourly pay rate will increase to reflect London Living Wage (which is set to be £13.85, equating to an annual salary of £25,927).
Salary Rate: Pro Rata
Days/Hours of work: Seasonal and Fixed-Term annualised contracts. Full-time and Part-time positions available

Our client have a number of positions, both full-time and part-time. All roles include some weekend and bank holiday working.

About the role and about you

They have seasonal contracts that run unbroken from 24th March-31st October.

They also have fixed term annualised contracts that will cover the following periods:

24th March- 27th April, May half term, 14th July-31st August, October half term, Christmas holidays and February half term. There will be some opportunities for overtime shifts outside of this as well.

They are the independent charity that loves and looks after six of the most wonderful palaces in the world. The palaces are the setting for the stories that shape us all, and they're bringing them to people in ways that mean more to them. They want everyone to find themselves in the spaces and stories they share.

As a Seasonal Palace Host (Sales) at Hampton Court every moment is an opportunity to make someone's day. You will make every visitor feel welcome and engaged through personal customer service, whilst generating the income needed to maintain their beautiful sites and keep them open for everyone to enjoy.

The Sales team manages the Ticket Office, Palace shops, guidebook selling, digital visitor guide (DVG) handout and the Magic Garden. The day-to-day role will include:

• Ticket sales and queries
• Membership sales, upgrade and queries
• Retail sales in the Undercroft Shop and Palace Shop
• Maintaining shop spaces- cleaning, tidying, refilling, stocktakes
• Guidebook sales at the external mobile stand
• Manning the Magic Garden entrance and exit, with sales here during peak
• Assisting with the handout, collection, cleaning and resetting of DVGs

With customer service experience from retail or visitor attractions, you will have a positive and flexible approach, adapting your style and responding to visitor needs. Working as part of a team you will help to deliver a seamless visitor experience across the site, ensuring the highest levels of customer service are met.

You will have a suitable level of fitness in order to carry out the fundamental requirements of the job profile, which will include working at various posts across Hampton Court Palace, and lifting items weighing up to 15kg.

They are an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.

Closing Date: 8th February 2025
Interviews: 16th/17th February 2025

You may also have experience in the following: Visitor Services Assistant, Palace Host, Seasonal Sales Assistant, Customer Service Representative, Retail Assistant, Ticket Office Staff, Membership Sales Advisor, Guidebook Sales Assistant, Visitor Experience Host, Heritage Site Staff, Magic Garden Assistant, Museum Shop Assistant, Retail Team Member, Seasonal Customer Support, Cultural Heritage Assistant, Hospitality Host, Tourist Attraction Assistant, Fixed-Term Sales Associate, Seasonal Visitor Host, etc.

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