SC Cleared IT Service Manager

On behalf of the MOD, we are looking for a IT Service Manager (Inside IR35) for a 5 months contract based in Corsham (twice per month).

The Ministry of Defence (MOD) is a central government department with a mission to protect our country and provide the ultimate guarantee of its security and independence, as well as helping to protect its values and interests abroad.

To do this we have an annual budget of almost £40 billion and a workforce comprising 193,000 people, almost 59,000 of whom are civilians. We currently manage more than £11 billion of spend every year.

Our work really matters; we offer engaging roles which have a direct impact on the quality of services we provide. We employ people in many different roles and in many locations across the UK and abroad. We have jobs in policy, finance, HR, IS/IT, commercial and project management and all the types of jobs you would expect to find in a government department, or indeed in the private sector. We also employ doctors, dentists, teachers, police, fire service, quantity surveyors, and engineers to name a few. There are many opportunities to develop and progress both within MOD and across the wider Civil Service, whether you're a permanent appointee or an interim.

SC Clearance is an essential requirement for this role, as a minimum you must be eligible and willing to undergo these checks.

The next development phase for the IT Service Management strategy has the following areas of focus. This role, along with other IT Service Managers within the IT Service Management team, will be allocated to work within some of these workstreams:
. Improve Problem and Event Management processes through 'problem analysis' & investigation into 'process effectiveness.' This role may be involved in identify opportunities for IT Service Management process improvements, including collection of information, creation of recommendations and management of improvements. This role may be involved inn root cause analysis and a programme of continual service improvement identifying best practice leading to enhancements to documentation of processes, knowledge, and runbooks. This role may support the management of 'lessons from experience' from post incident analysis reviews, event, and problems with responsibility to develop accountability for issues and proactive resolution.
. Develop options for future proofed Foundry IT Service Management operating model - this role may work to gather and analyse data across multiple services, evaluating the scale of the combined ITSM workload to assist in evaluation of department wide IT Service Management effectiveness. This analysis will also enable the Foundry to determine levels of 'need for central support' and develop options for future 'IT Service Management operating model.'
. Provide Support for IT Services - this role may be involved in assisting resolution of live service events and problems. May represent the IT Service Management team acting as an escalation point into business stakeholders for dependency services. May be involved in providing support on occasions and/or provide back-up support for orphaned services (those managed in central ITSM Team and are waiting for permanent support wrap provision).
. Improve transparency of reporting and dependency - this role may support work to enhance reporting of service management compliance, service level objectives and performance metrics. This role may also be involved working across multiple services to enhance understanding of the performance, availability, and reliability of dependency services which Foundry capabilities rely on to gain service impact knowledge.
. Improving stakeholder engagement and coordination associated with practice and process compliance. this role may support work to involved in the implementation of new processes and the engagement of a broad group of stakeholders within the Digital Foundry and its partners. This role will help to establish governance controls and support.
. Improve information coordination and communication within Foundry and across broader defence this role may support activities working with Change Advisory Boards (CAB) to assist in providing a coordinated information flow, using change processes and tools. This role may enable processes to ensure technical changes to IT services are assessed for impact, prioritised, scheduled, notified, and authorised prior to implementation. This role may support work to Be a 'single point of contact' for ITSM Process coordination between IT operations and the business.

Essential:

SC Clearance is an essential requirement for this role, as a minimum you must be eligible and willing to undergo these checks.
. Must have a good understanding of cloud-based technologies.
. IT Service Management/ITIL understanding.
. Data analysis - working knowledge.
. Some past experience in at least one of the following:
. Change and Release Management
. ITSM Event Management
. Continuous Improvement
. Excel & statistical tools capable to perform Data Analysis
. Experience working in Agile Delivery
. ITIL v4 Foundation certificate, and some training in one or more of below ITIL v4 Practices:
. Monitoring and Event Management (MEM)
. Service Desk (SD) or Continual Improvement (CI)
. Service Level Management (SLM) Service Configuration Management (SCM)
. Change Enablement (CE) or Release Management (RM)
. Relationship Management (RSM) or Continual Improvement (CI)

Please be aware that this role can only be worked within the UK and not Overseas.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.