Salesforce CCM Consultant

Are you a certified Salesforce professional with a knack for solving problems and optimizing customer care solutions? We're seeking a Salesforce Consultant to act as the Subject Matter Expert for our Salesforce platform, supporting enhancements, resolving incidents, and driving impactful projects.

Key Responsibilities:

• Act as the Subject Matter Expert (SME) for the Salesforce platform, ensuring effective support and enhancements.
• Oversee and resolve application issues and incident tickets with a focus on delivering timely solutions.
• Deliver best practice solutions for functional changes using Salesforce configuration or development.
• Conduct technical analysis for application issues and change requests, ensuring alignment with business goals.
• Collaborate on projects within your area of expertise, including customer care solutions and customer communication management.

Required Skills & Experience:

• Hands-on experience with Salesforce in client management, with a focus on customer care solutions.
• A minimum of two Salesforce certifications, including Salesforce Certified Administrator. Ideally, you also hold the Salesforce Platform App Builder or Salesforce Certified Service Cloud Consultant certifications.
• Proven ability to gather business requirements and translate them into actionable system capabilities.
• Strong communication and negotiation skills, enabling collaboration with internal and external stakeholders.

Details:

• Contract: Remote role, offering flexibility and autonomy.
• Start Date: Immediate or as soon as possible.

If you're ready to leverage your Salesforce expertise in a dynamic and impactful role, we'd love to hear from you. Apply today to join our forward-thinking team!