Sales Team Lead

Company Overview:

Smarter Cover Limited, based in Weybridge, Surrey, is a reputable life insurance brokerage established in 2012. We partner with renowned UK insurers, including AIG, Legal & General, and Liverpool Victoria. Our upward trajectory is marked by high employee satisfaction and excellent customer reviews. We specialize in two fields of Life Insurance; over-50s life insurance policies & Life Term Insurance Policies. We are dedicated to maintaining a high-performance sales culture with the customer at its heart.

Role Overview:

As a Sales Team Lead, you will lead a team of up to 10 sales agents in our Contact Centre. You will be responsible for achieving sales, quality, and behavioral KPIs, fostering a high-energy environment, and ensuring continuous performance improvement. With the help of Senior Management you will lead all aspects of agent performance and development in your team, including; coaching, training, and conducting performance reviews (1-2-1's).

Key Responsibilities:

• Team Performance: Maximize the performance of sales agents by embedding a culture of continuous improvement across call quality, compliance, and sales KPIs.
• Coaching and Development: Conduct meaningful 1-2-1 sessions, coaching agents on call quality, customer outcomes, and performance KPIs. Use the SmarterCover coaching approach to drive performance improvements.
• Accountability: Set SMART objectives and behavioural actions for agents, ensuring high levels of personal accountability. Manage underperformance using the SmarterCover Performance Management policy.
• Sales Culture: Lead by example, maintaining exemplary personal standards of Create a high-energy, professional sales culture that motivates and engages the team.
• Performance Monitoring: Complete and update weekly and monthly trackers, dashboards, and reports on business unit Participate in effective team meetings, buzz sessions, call listening and training sessions.
• Customer Focus: Maintain up-to-date knowledge of products, processes, and industry best practices. Ensure all activities are aligned with our customer-first mindset.

Core Values:

• Customer First Mindset: Prioritize positive customer outcomes to drive healthy sales
• Leadership: Lead by example with high levels of personal

• Results Focused: Drive team performance through continuous improvement and
• Team Spirited: Foster a supportive, engaging, and motivational

Key Skills:

• Performance coaching and training
• Data analysis and interpretation
• Strong communication skills
• High levels of emotional intelligence
• Organizational and planning skills
• Business acumen
• Ability to work under pressure
• Team player with a motivational approach
• Understanding and exceeding KPIs
• Literacy and numeracy
• Active and positive energy
• Change management

Qualifications:

• Proven experience in sales management, ideally within a call centre environment
• Excellent verbal and written communication skills
• Resilient, hardworking, and self-motivated
• Strong leadership and coaching abilities
• High attention to detail
• Ability to learn and retain information quickly
• Adaptability in a demanding sales environment
• Commitment to 40 hours per week, Monday to Friday (09:00 AM - 18:30 PM)

What's in it for You:

• Competitive starting salary (£40,000 - £60,000 DOE) plus uncapped commission
• Hybrid working after the first 3 months
• Celebratory work environment with events such as summer and Christmas parties, and sporting events
• Comprehensive training and development from seasoned professionals
• Various company benefits, including GymPass access, Bike to Work Scheme, in-house rewards, early finish Fridays, team lunches/dinners, annual eye examination contributions, and pension contributions (3% employer, 4% employee).

Join Smarter Cover and lead a team of exceptional sales agents to success, driving positive outcomes for both customers and the company. Apply now to be part of our dynamic and growing team!