Sales Coordinator, Antiques & Bespoke Furniture

Sales Coordinator: Antiques, Bespoke and Howe Home

At Howe London we are proud to offer a huge range of timeless yet distinct exceptionally crafted new furniture and lighting, alongside our enormous collection of exquisite antiques. Renowned for our uncompromising craftsmanship and customer service, we are a leader in bespoke furniture, antiques and design.

This is a rare opportunity for a rare person who is both resourceful and extremely organised, capable of communicating across several teams internally, and who also has the confidence and charisma to engage and sell to our many varied and interesting clients in this front of house role.

In this full-time role, you will play a key part in assisting clients with purchases from our extensive inventory from the Antiques, Bespoke and Howe Home collections, while ensuring the seamless operation of our cross-department sales team and showrooms.

You must take great pleasure in organisation and efficiency, be a logical thinker who is un-flappable, have excellent communication skills and above all be able to do it with a smile on your face.

Key Responsibilities

• Work with the Business Manager to track sales performance metrics and generate reports for the Head of Sales
• Greet and assist walk-in clients at our Pimlico Road showrooms, guiding them through the product ranges, ensuring they visit our other locations and providing a fantastic customer experience
• Handle client enquiries and ensure prompt responses, directing queries to the appropriate team member as needed
• Act as the operational backbone of the sales team, ensuring smooth communication and workflow
• Allocate resources, and coordinate enquiries between members of the sales team
• Respond to enquiries directly when the team is busy or the query requires advanced knowledge or attention
• Oversee administrative tasks, including shipping quotations, order processing, invoicing, and logistics/delivery coordination
• Maintain an accurate stock inventory
• Ensure all stock is clearly coded and labelled
• Ensure all stock is uploaded and properly represented on the website, liaising with the Photography, Marketing and Antiques Departments when necessary
• Ensure the showrooms are immaculately curated and consistently maintained, working closely with the team to schedule regular stock changeovers, and to see to it that they are aligned with key industry events such as the Battersea Decorative Fair
• Report issues that arise at the showrooms to the Facilities Manager

Desirable Skills/Qualities

• Strong organisational and multitasking skills
• Detail-oriented with excellent communication abilities
• Experience in a front of house / sales role
• A keen eye for visual presentation and showroom aesthetics
• Proficient in CRM and other sales management tools