Retirement Living Scheme Manager

Are you passionate about creating a safe, welcoming, and vibrant environment for older people?

At Black Country Housing Group, we're looking for a proactive and empathetic Scheme Manager to join our team at Vantage Point, a retirement living scheme. If you're ready to make a difference in the lives of our residents and take pride in delivering exceptional service, this could be the role for you!

About the Role

As a Scheme Manager, you'll be responsible for:

• Community Wellbeing: Enhancing residents' lives through social and wellbeing activities that foster a happy and engaged community.
• Income Management: Supporting residents to manage their rent and service charges while ensuring effective collection processes.
• Housing Management: Overseeing lettings, resolving queries, and promoting a culture of mutual respect.
• Asset Management: Ensuring the scheme is safe, clean, and well-maintained through health and safety compliance and effective repairs management.
• Resident Support: Providing daily wellbeing checks, assessing needs, and encouraging healthy lifestyles and social engagement.
• Team Leadership: Line-managing the Domestic Assistant and fostering a positive working environment.

You'll also be a visible and approachable single point of contact for residents, upholding BCHG's values and promoting a sense of belonging.

About You

We're looking for someone with:

• Experience in a supportive role, ideally within housing, social care, or a similar environment.
• Strong knowledge of issues affecting older people and awareness of safeguarding practices.
• Excellent organisational and communication skills, with the ability to remain calm under pressure.
• Basic knowledge of housing management and health and safety compliance.
• A proactive attitude and a commitment to equality, diversity, and inclusion.

Why Join BCHG?

At BCHG, our values guide everything we do. We're proud to offer a supportive and inclusive work environment, opportunities for training and growth, and the chance to truly make a difference in people's lives. Some of the benefits available to our Scheme Manager include:

• 28 Days Annual leave per year (pro rata), plus bank holiday entitlements - so you can have a well-earned rest
• Staff recognition scheme - because hard work doesn't go unnoticed
• 100% Annual Attendance Reward - to reward you for being there for our customers
• Annual Pay Review - ensuring your pay reflects what's happening in the market
• Access to an Employee Assistance Programme which provides free, confidential support in health, wellbeing, financial and legal matters - because sometimes, we all need a helping hand
• Life assurance - In case the worst should happen
• A broad learning and development programme - to help you be the best that you can be
• Access to an attractive contributory pension scheme - giving you peace of mind about life after work.

Apply Today!

If you're ready to take on this rewarding role and help shape the future of retirement living at Vantage Point, we'd love to hear from you.

Closing Date: 21st January 2025

Interviews: Interviews will be held at Vantage Point on Friday 24th January 2025

About us:

With over 2,183 homes across the Black Country and Birmingham, as well as a purpose-built Residential Care Home, we are deeply committed to supporting our local communities. Through our career development, training, and employment services, we help individuals achieve their aspirations.

Since our founding in 1974, we've significantly expanded both the number of homes we manage and the range of housing-related services we provide. Each year, we positively impact the lives of thousands of customers.

At Black Country Housing Group, our values are more than just words-they shape the way we operate and how our colleagues interact daily. We're dedicated to the growth and well-being of our team, earning Gold recognition from Investors in People. We are also honoured to have received the Gold Award from the Armed Forces Covenant for our ongoing support of veterans and their families.

As a Disability Confident Employer, we continuously strive to create a more inclusive workplace. We are proud to promote equal opportunities and welcome applications from all backgrounds, including those of different ages, disabilities, genders, sexual orientations, races, religions, and marital statuses. Reasonable adjustments will be made available if required during the interview process.

If this sounds like the right fit for you, we encourage you to join our friendly and dedicated team at BCHG!