Retail Support Manager

To assist the Charity Shop Managers in the day-to-day operational running of Willowbrook Hospice Charity shops at times when volunteers are not available with particular emphasis on maximising profit, excellent customer services and high standards of presentation, ensuring the allocated shop promotes Willowbrook and its purpose and supports our Lottery and Fundraising events. It will also involve motivating and inspiring existing shop volunteers including the management of health and safety issues and training and development. You will actively encourage new volunteers to join the Willowbrook Hospice Volunteer Service this will be targeted and measured.

The individual will have good general education, experience of working with volunteers, cash handling/banking experience and previous retail experience including supervisory experience. A driving licence is essential.

SPECIFIC DUTIES & RESPONSIBILITIES

• To handle all donations of stock appropriately and efficiently ensuring effective management of all stock resources received.
• To ensure all Gift Aid procedures are adhered to at all times.
• Merchandise and display creatively to ensure maximum sales and profit are achieved.
• To ensure the appropriate and optimum pricing of all goods in the shop at all times.
• Ensure accurate records are maintained and all necessary paperwork and progress reports as specified by the Head of Retail are reported within the agreed time frame.
• Work effectively as part of a team.
• To engage with customers, authorities, agencies and contacts in order to encourage good working relationships and raise awareness of why Willowbrook matters.
• Ensure the day to day security of the shop s takings and stock and to bank shop takings in a safe and timely manner.
• Ensure the building structure and shop equipment are appropriately maintained at all times. Report any defects or concerns.
• Ensure clean hygienic working conditions, ensuring the outside of the shop and pavement is clean and presentable.
• Ensure that stock meets Trading Standards compliance including electrical goods.
• Ensure effective use of volunteers to cover all shifts.
• Ensure the completion of all training for new volunteers and all completed paperwork is forwarded to the Head of Retail within 1 month of starting date.
• Assist with the completion of all mandatory training for all volunteers annually.

If you have a passion for retail and possess the necessary skills, we encourage you to apply for this exciting opportunity.