Retail Supervisor

Are you ready to be part of one of the busiest and most exciting attractions in the UK? The Natural History Museum isn t just a world-renowned destination for millions of visitors. As we welcome more visitors than ever before, our retail shops are thriving and now, we re looking for a dynamic Retail Supervisor to help us continue this success!

When you join the Natural History Museum, you re stepping into more than just a retail role you re becoming part of a global mission. Our vision is a future where people and the planet thrive, and every purchase made in our shops helps to support the Museum s vital scientific work to achieve our vision. Retail is the largest income driver for the Museum, and your contributions as a Retail Supervisor will play a key part in driving this success.

Diversity and inclusion are at the core of who we are. We strive to create a workplace where everyone feels a sense of belonging and is empowered to thrive, fostering an environment where every voice is valued, and all staff are respected. We are committed to being a place where everyone can truly flourish.

In this exciting role, you ll be a key player in our retail operation, working closely with the Retail Store Managers and wider Retail Management Team. Your mission will be to maximise shop sales, motivate your team, and ensure that every customer who walks through our doors enjoys a world-class experience. With record visitor numbers, this is a fast-paced and dynamic environment where adaptability, teamwork, and a positive attitude are essential.

As a Retail Supervisor, you ll need strong communication and team management skills to keep the energy high and your team motivated to deliver outstanding service and results. You ll thrive on multitasking and working at pace, ensuring smooth operations and supporting your colleagues in achieving our ambitious commercial goals.

There s never been a better time to join us. With retail sales soaring and the Museum more popular than ever, this is a rare opportunity to be part of something truly special. If you re passionate about customer service, motivated by success, and ready to make a difference in one of the UK s most iconic institutions, we d love to hear from you.

Apply now to join a team that s helping shape the future one retail experience at a time!