Retail Operations Manager

Retail Operations Manager - Manchester/Liverpool

Salary£49,259 per annum

LocationWarrington

Weekly Hours37.5

The Vacancy

Job Title: Retail Operations Manager - Manchester/Liverpool

Location: Warrington

Salary: £49,259 per annum

Weekly Hours: 37.5

Reference: YMC

Are you a dynamic and results-driven retail leader with a passion for making a difference? Do you have the skills and experience to drive success across multiple stores while fostering community engagement? If so, we have an exciting opportunity for you to join our team as a Retail Operations Manager.

About Us

At YMCA, our retail stores play a crucial role in supporting our charity s mission to empower young people and communities. Our network of stores generates vital income to fund our life-changing services, and we re looking for a motivated and experienced Retail Operations Manager to lead a group of stores, drive performance, and ensure each location maximizes its potential.

The Role

As a Retail Operations Manager, you will be responsible for leading, developing, and supporting Store Managers, Senior Store Managers, and other team members across a designated geographical area. Your focus will be on achieving and exceeding income targets, driving operational efficiency, and ensuring our stores deliver an exceptional customer and community experience.

This is a field-based role, requiring regular travel across your area to support and develop your team, ensuring each store thrives both commercially and as a hub for community engagement.

Key Responsibilities

• Drive Income & Profitability: Analyse store performance, identify growth opportunities, and implement strategies to increase sales and control costs.
• Lead & Develop Teams: Recruit, train, and mentor high-performing teams, ensuring they are motivated, skilled, and aligned with YMCA s values and objectives.
• Community Engagement: Build strong relationships with local communities, businesses, and charities to enhance donations, volunteering, and brand awareness.
• Operational Excellence: Oversee day-to-day retail operations, ensuring compliance with company policies, legal requirements, and health & safety standards.
• Stock Management & Logistics: Ensure efficient stock processing and logistics operations, working with internal teams to maximize donations and sales.
• Customer Experience: Continuously improve store standards and service levels, ensuring a welcoming and engaging shopping environment.
• Brand & Safeguarding: Promote YMCA s mission and values across all stores, while ensuring safeguarding policies and procedures are followed.

What We re Looking For

To be successful in this role, you should have:

• Retail Leadership Experience: Proven experience in a multi-site retail management role, ideally within charity or high-street retail.
• Strong Commercial Acumen: Ability to analyse financial reports, drive sales growth, and manage budgets effectively.
• People Management Skills: Experience in recruiting, developing, and leading diverse teams.
• Community Focus: Passion for building relationships and engaging with local communities to support YMCA s mission.
• Operational Expertise: Knowledge of stock management, logistics, compliance, and security within a retail environment.
• Problem-Solving Ability: A proactive and strategic thinker, able to identify challenges and implement solutions effectively.
• Flexibility & Mobility: Willingness to travel regularly within the designated area.

Why Join Us?

At YMCA, we offer more than just a job we offer a career with purpose. As a key member of our retail leadership team, you ll have the opportunity to make a tangible impact on communities while developing your skills and advancing your career. We provide:

• Competitive salary of £49,259 per annum
• Generous holiday allowance and pension scheme
• Professional development and training opportunities
• A supportive and values-driven work environment
• The chance to be part of a leading charity making a real difference

How to Apply

If you re ready to take the next step in your retail career and make a real impact, we d love to hear from you! Apply today and become part of our mission to create positive change in communities across the UK.

YMCA is an equal opportunities employer, and we welcome applications from all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone can thrive.

Join us and be part of something bigger a retail career with purpose!

Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.