Research and Impact Manager

Salary: £40,000 - £45,000 per annum (dependent on candidate experience) plus 10% pension, health care cash plan and a range of other great benefits including hybrid-working.

Reporting to: Senior Manager: Design, Insights and Innovation

Location: Help Musicians, 7 - 11 Britannia Street, London

Contract and hours: Permanent contract - 35 hours per week (Monday to Friday)

About Us

Help Musicians and Music Minds Matter are powered by a love of music, which is why they empower and support those who create it and make it happen.

For over 100 years, Help Musicians has been working hard to make a meaningful difference to the lives of musicians across the UK. In a precarious profession often filled with ups and downs, opportunities are hard-won whilst challenges come along all too easily, with unsteady income and physical and mental health concerns common issues. Help Musicians offers a broad range of help to support music creators in times of crisis and opportunity - ensuring musicians across the UK can achieve their creative potential and sustain a career in music.

Music Minds Matter, puts mental wellbeing centre stage in music. It works proactively to help prevent mental health crises, providing everybody who works in music with the early support, knowledge and tools they need, at exactly the time they need them.

Love Music; Help Musicians.

About the role

We have an exciting opportunity to join our Insights and Innovation team in London as Research and Impact Manager.

This role has two key areas of responsibility, with focus split equally across them:

1. It leads in defining, measuring and reporting impact across all business functions within both of our charities
2. It leads delivery of a research portfolio that addresses questions pertinent to our charities' strategic priorities in relation to both the transformation of our existing services and the emerging needs of those we serve

Together, these two elements of the role support our charities to have a continually up to date understanding of the needs and experiences of those we serve, and a comprehensive understanding of our effectiveness in meeting those needs, which serves to drive improvement and innovation.

Effective stakeholder engagement is a critical enabler in all aspects of the role, with a key success metric being the extent to which internal and external stakeholders are engaged, informed and able to influence our impact and research work. The postholder will need to proactively engage with all levels of the organisation to ensure impact measurement is embedded effectively with the insights generated being used within our operations and will need to identify and engage key stakeholders for each research project to ensure effective definition of research priorities and that dissemination of research outputs have the greatest impact across music.

About you

Your own research skills are essential, and you will need real-world experience in a relevant social or cultural sector context of both research and impact measurement and evaluation, and ideally this experience will be supported by relevant qualifications. You will need to be able to design and undertake research projects from question definition to report publication, producing credible and well-written outputs for a range of stakeholders. A particular focus will be survey design and quantitative data analysis so these elements will need to be central within your experience. While most research is planned and delivered by the role in house, larger scale projects including our Musicians Census are delivered via commissioned third parties and in collaboration with partners across music, so you also need to be confident in managing contracted and other delivery partners.

As the person responsible for impact measurement, you will need to have a full understanding of non-profit/charity evaluation, including typical models like Theory of Change and be confident in proposing and shaping KPIs and outcomes relevant to a range of business functions, especially with regards to measurement of service user experience and outcomes.

The role does not directly line manage anyone, but you'll need to be confident with task supervision in a matrix management approach, and in using your engagement and influencing skills to help colleagues at different roles and levels understand the purpose and benefits of impact measurement, and to feel empowered to participate in this.

Given the focus of our work, an understanding of the music policy landscape in the UK would be valuable but is not essential.

Our work has a direct impact on the lives of thousands of people every year. If you are passionate about creating a world where musicians can thrive, then this could be the place for you.

How do I apply?

For full details of the role and how to apply please click 'Apply/Apply now' and visit our website. You will need to download our application forms and submit these to us by the deadline below.

Deadline for applications: Thursday 13 March 2025 at 9am

Interview date: First round interviews will be held Week of 24th March. Second round interviews to be held the following week.

Any offer of employment will be subject to providing evidence of a clear Basic DBS check.

All enquiries and applications should be made to our HR team via the recruitment email on our website.

Our commitment to EDI

We are a charity that welcomes and positively encourages applications from individuals from a diverse range of backgrounds and experiences and will select the best person for the job based on merit, regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity, or socio-economic background.

We are proactively focussed on inclusion to ensure our team at Help Musicians and Music Minds Matter is representative of the diversity of musicians that we support. To find out more about our current Equity, Diversity and Inclusion work, visit our dedicated webpage.