Registration Quality Assurance Manager

We are recruiting an experienced manager to join our Registration Team and support the implementation and delivery of the new quality assurance framework. This is an exciting opportunity for an individual who is highly motivated, has a keen eye for detail, is proactive, creative and passionate about quality assurance. The role will support the continued delivery of excellent registration services, which is an important part of how we protect the public at HCPC. Purpose and Main Duties To support the development and implementation and delivery of a new quality assurance framework; design audit tools; undertake audit activities; provide effective management oversight; improve systems, processes and procedures, complete and present reports and information within various forums; identify areas for improvement; work collaboratively with colleagues and stakeholders; and support the development of continual improvement of the work within the registration department quality team. Candidate Requirements

• Educated to a degree level and/or relevant knowledge and understanding
• Experience of conducting quality audits, reviews, providing timely and effective feedback to colleagues to manage risk and drive improvements
• Ability to gather, analyse and report on data, information and feedback
• Strong analytical and problem-solving skills
• Excellent oral and written communication skills
• Ability to work and communicate with all employees, including the ability to advise and influence senior managers on quality assurance or continuous improvement processes and outcomes
• Ability to review and understand complex business processes and limitations, making proportionate and evidence-based recommendations for change
• Ability to produce high quality reports and present information in the most appropriate format and ensure accuracy
• Proven ability to lead, support, manage, motivate, and inspire a team, and foster enthusiasm and innovation
• Flexible and comfortable with managing change
• Excellent IT skills, including window-based software packages, in particular high-level use of Excel

About the Department We maintain the Register of over 330,000 health and care professionals across the United Kingdom. The Registration Department provides services relating to people joining the HCPC Register and maintaining their registration with the HCPC. Without HCPC registration an individual cannot lawfully work in the UK in one of the 15 professions we regulate. The Registration department consists of the following: UK Registration, International Registration, Renewal and continuing professional development (CPD) Team, Contact Centre, Quality Assurance & Training and Registration Appeals. Alongside our excellent employee benefits, we are committed to your ongoing learning and development to build your skills, experience, and career. What we offer We offer a wide range of benefits. These include a popular flexible working policy which may include some homeworking and variable start and finish times, generous annual leave and pension entitlements, season ticket loan, a cycle to work scheme and employee discounts on gym membership and a broad range of retail outlets. We also provide opportunities and support for our employees in training and development within the organisation. Application Information To apply for this opportunity, please submit a cover letter/supporting statement along with a copy of your CV. Closing Date: 25th of October 2024 at 1pm Interview Date: Week commencing 11th of November 2024 HCPC's vision is to be recognised as an actively anti-discriminatory organisation that upholds and promotes best practice in equality, diversity and inclusion and an active ally for change. We are a Disability Confident employer and aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the HCPC. We will make reasonable adjustments and adaptations to ensure the recruitment process is inclusive and barrier-free and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to have a confidential discussion on how we can support you, please contact .

Our values underpin what we do and how we do it, to help us operate to high standards and effectively as a regulator and employer. In addition to the core competencies for this role, we will also assess you against our values during the selection process: Please refer to the HCPC Values and Behavioural Framework.