Receptionist

Receptionist

Location: M16 Postcode

Salary: Up to £25k

Hours: Rotating shifts (detailed below)

Contract: Permanent, full-time

Our client s an innovative higher education institution committed to making education accessible, inclusive, and industry-focused. Their values They Care, they're Brave, Bold, and Inclusive are embedded in everything they do.

They are seeking a professional and customer-focused Receptionist to join their Facilities team. This role is crucial in creating a welcoming and supportive environment for students, staff, and visitors. The ideal candidate will be proactive, highly organised, and committed to delivering excellent service.

Working Hours

This role follows a rotating weekly schedule:

Monday, Tuesday, Thursday, and Friday:

• Shift 1: 7:30 AM 3:45 PM (45-minute lunch)
• Shift 2: 8:45 AM 5:00 PM (45-minute lunch)
• Shift 3: 12:00-8:15PM (45-minute lunch)

Wednesdays and Break Weeks:

• Shift 1: 8:00 AM 4:15 PM (45-minute lunch)
• Shift 2: 8:45 AM 5:00 PM (45-minute lunch)
• Shift 3: 10:00AM-6:15PM (45-minute lunch)

Occasional support for out-of-hours events may be required.

Key Responsibilities

• Welcome and assist all visitors, students, and staff in a professional manner.
• Manage incoming calls, emails, and inquiries, ensuring they are directed appropriately.
• Provide administrative support, including managing emails, scheduling meetings, and assisting students and staff.
• Support students with campus and course-related inquiries, directing them to relevant departments as needed.
• Ensure all visitors sign in, issue visitor badges, and inform relevant staff of their arrival.
• Assist with access control measures, such as, creating and issuing access cards for new starters and creating visitor access cards.
• Maintain a secure, organised, and professional reception area.
• Stay informed about campus events, academic schedules, and institutional policies to provide accurate information.
• Log any maintenance issues and ensure they are reported and dealt with as necessary.
• Work collaboratively with various departments to ensure smooth campus operations, including room bookings and equipment management.
• Provide event support, including room set-up, campus tours, and guiding guests.
• Receive fire warden, first aid and evacuation chair training if needed, to support any persons in need of assistance.
• Adhere to emergency procedures and safety protocols, assisting in evacuation drills if necessary.

Person Specification

• Previous experience in a receptionist or customer-facing role is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to engage effectively with a diverse community.
• Ability to multitask and manage various responsibilities efficiently.
• Proficiency in Microsoft Office Suite, including proficiency in Teams to a good level and general administrative systems.
• A proactive and professional approach with a strong commitment to customer service.
• Ability to maintain confidentiality and professionalism at all times.

What They Offer

• A dynamic and inclusive working environment that values professional growth.
• 35 days of annual leave (including bank holidays) plus paid leave over Christmas and New Year.
• Birthday leave an additional day off to celebrate.
• Private medical insurance (Aviva).
• Annual eye care and glasses voucher (Specsavers).
• Life assurance policy (AIG).
• Generous pension scheme.
• Three paid days annually for charity or community work.
• Cycle to Work Scheme.

How to Apply

Our client values diversity and is committed to equal opportunities. They encourage applications from all backgrounds. Due to high levels of interest, they may close applications early.

Please note you will be redirected to our client s career page where you will need to complete their online application process. Start now.