Property Assistant

Property Assistant (customer lettings and aftercare service)

Salary: £30,000 - £40,000

Location: Chatham, Kent

Closing date: Monday 14 October 2024

Our client is a Development Company established by the local authority to deliver high quality private and affordable homes that will regenerate local neighbourhoods and return profits to the council.

The development company has exciting plans to deliver 700 new homes within five years and is recruiting an experienced Property Assistant to support the smooth delivery, handover and management of new developments that will include outright sale, private rental and commercial lettings.

You will work with the Head of Property Services to provide an effective and customer focused lettings and aftercare service for residents of all tenures. The role is critical to ensuring resident satisfaction, by providing a smooth handover and post-occupancy service.

Key Responsibilities:

• Support the defect management process, handover quality, customer communication and engagement of all new build projects

• Provide a reliable and responsive aftercare service to customers

• Work closely with letting agents to maximise income and minimise voids

• Liaise with contractors and developers to track, monitor and resolve defects

• Support residents moving into new homes to achieve high customer satisfaction

• Manage accurate and timely communication between customers and contractors

• Engage with resident groups and set up regular resident events

• Provide administrative support, set up processes and develop policies

You will need:

• A good working knowledge of the private rental market, building warranties, building regulations, defects and snagging
• Experience of working with a diverse client base within a client facing housing management/sales/rental setting.
• Outstanding communication and customer care skills with a passion for delivering excellent customer service
• Experience of resolving complaints and delivering satisfaction improvements
• Excellent organisation and administrative skills with the ability to work in a fast-paced environment

In addition to a competitive salary you will also receive a range of benefits including flexible working arrangements, generous pension with contributions equivalent to Government Local Pension Scheme, 27 days annual leave, plus ongoing training and development opportunities.

To apply

Please email your CV to or apply online at before Monday 14 October 2024.

If you would like a confidential discussion about the opportunity please contact Blake Parkhouse on .