Project Manager

Who we are looking for: We are seeking an individual who is experienced in charity sector work and is enthusiastic about building community and assisting people in hardship and poverty. The ideal candidate will have knowledge of welfare rights advice work and a background in the charity sector. They will have a vision for how to help the charity reach it s potential and continue the legacy of excellent advice provision that is already established.

The successful candidate will need to be self-motivated, dynamic and enjoy leading a small team of staff and volunteers. They will have a high level of English language skills both written and oral and will be a good listener able to empathize with people in distress.

Responsibilities include:

Responsible for the day to day running of the Centre, including recruiting, training, monitoring and support of staff and volunteers.

Securing funding agreements through writing funding bids and building partnership work.

Lead on the promotion of the Charity and liaison with other organisations, including statutory bodies such as HMRC, Charity Commission and Borough Council, plus churches and church organisations, councillors, food banks and the local MP.

Maintain adequate records and provide full reports and statistics for funding bodies and trustee meetings.

Counting and securing daily cash takings and liaison with Treasurer to establish budgets and monitor cash flow

Keep up to date with relevant legislation.

Identify need in the community and set up appropriate groups/projects to address those needs, in consultation with the Board of Trustees

Manage a complaints process approved by the Trustees.

Overseeing staff welfare rights and employment advice casework and manage the casework systems.

Overseeing enquiries in person, by telephone and by email.

Overseeing case records for the purpose of continuity of casework, information retrieval, monitoring, and reporting

Undertake any other reasonable requests, consistent with the purpose of the post, as directed by the Board of Trustees including occasional advice appointments.

Personal Qualities and Skills

There is a genuine occupational requirement that the post holder will be a practising Christian.

Experience of using IT case management databases

Ability to communicate clearly both written and orally

Facilitation skills

Customer focused

Ability to recognise key issues and recommend actions

Ability to prioritise

Commitment to Equal Opportunities

Ability to achieve solutions using own initiative

Operates effectively under pressure

Ability to work co-operatively with others and gain the trust and respect of colleagues

Ability to work on own initiative

Willingness to undertake job related training

Ability to develop and support group work

Ability to maintain confidentiality

Ability to motivate others

Experience of delivering advice and guidance

Experience of managing others and supervising casework

Qualifications:

Essential: GCSE or equivalent qualifications in Maths and English Grade C and above.

Desirable: Advice and guidance qualifications

Safeguarding:

A satisfactory enhanced Disclosure and Barring Service (DBS) check will be a requirement once a conditional offer of employment is made to successful candidates.

Application deadline:

Applications must be received in the format stated above by Wednesday 8th January 2025. Interviews are currently scheduled for Wednesday 15th January 2025