Project and Engagement Manager

Who we are:

Grassroots Suicide Prevention (GSP) is a national charity committed to the timely intervention and prevention of suicide. We work to empower people to help save lives through connecting, educating, and campaigning nationally. Our vision is a future where more lives are saved from suicide.

About the role:

We are looking for a highly experienced and skilled project manager (with sales and engagement experience for the FT role) who will help create, execute and evaluate multi project plans and engagement strategies whilst continuously assessing impact and ROI. You will be a driven project manager with a business mind that has a passion for excellence and delivering high quality outputs that show impact. From planning with the Training Manager to developing and delivering project plans with the Head of Training, Training team, SMT and external partners, you will thrive on the smooth running of our training operations. There is also a focus on engagement and sales to fill our courses for the full-time role, with the support and direction of our Head of Marketing and Communications. You will be someone who loves to exceed targets and sales with outreach activities.

Please reflect that while this is a highly rewarding role with significant real world impact, grit and resilience is required due to the demands of remote working, the subject matter, fast paced and flexible multi-tasking, and the need for a highly goal and results oriented approach.

Main Duties and Responsibilities:

To project manage all our training and services with effective and clear planning, delivery, evaluation and reporting

Manage contract development, communications, budget planning, timelines and reporting to clients and SMT

Identify, nurture, and grow client relationships

Negotiate and influence showing diplomacy, whilst maintaining a firm stance that projects are delivered within our resources and in time

Work successfully in partnership with a range of internal and external staff and other stakeholders

Report on progress of each project ensuring filling all training courses places, including doing engagement activity to fill places against set targets and KPIs.

Work with the Head of Finance to ensure we set realistic targets, budgets and ensure we analyse income performance

Work closely with the Training Manager and Head of Training, SMT and wider training team to implement the training strategy and action plans to drive forward and grow our training

Develop action plans with Head of Marketing and Communications for each course and then implement these operationally to drive engagement, increase visibility, sales and income to improve our course sales

Working with the Training Manager to ensure quality assurance across our courses including proofreading documents and overseeing our training Powerpoints

To analyse training evaluation data to identify any risks (such as courses not being filled)

Make recommendations for efficiencies and improve the client experience from initial contact to feedback

To have oversight of and refinement of our systems and processes such as Salesforce and communications

Ensure that all training activities adhere to relevant health and safety regulations, safeguarding, suicide prevention and ethical guidelines

Do any duties to support the Training Manager.

To be successful and thrive in this role, you must be confident, flexible, have pride in your attention to detail, be extremely organised, meet deadlines and be driven to exceed targets. You will need to be a clear and concise communicator as you will be reporting and collaborating with a wide range of audiences. You will need to be self-motivated and work comfortably on your own and enjoy working in a team. You will enjoy working operationally as well as having a strategic approach to your work.

For this role, you will need:

Evidence of leading and implementation of successful project plans to deadlines and within budgets

Evidence of operational, financial and business planning and the financial acumen to set and monitor budgets

Experience of building excellent client relationships including the public and people at a high level within organisations

Great negotiation and diplomacy skills whilst having the confidence to ensure your projects are delivered to plan

To be an excellent verbal and written communicator and experience of adapting your communications to different clients

To be a confident negotiator and clear presenter

Proven track record of increasing sales and/ or income through effective engagement

To have a positive can-do attitude and enjoy adapting to different tasks and challenges

The ability to work independently and in a team

Willingness to learn and grow from the support and direction from the Training Manager

Represent Grassroots Suicide Prevention on external groups and promote our services and expertise.

Experience of Eventbrite Microsoft Office Excel, Office, and Outlook, CRM systems (such as Salesforce), Eventbrite, SurveyMonkey, Mailchimp etc

Understand the importance of consistent branding and key messages

A genuine passion for the Grassroots Suicide Prevention s mission and values.

Bonus points for:

Project management with a teaching and learning background

Experience of working in Health and Social Care/ Mental Health or suicide prevention

Experience of sales, particularly of training courses

Experience of design and accessibility in communications

Why Suicide Prevention

GSP is committed to promoting a diverse and inclusive community and workplace - a place where we can all be ourselves, and each have the equal opportunity to succeed and be recognised for our unique contribution. We value the experiences, skills and perspectives of all individuals and actively encourage applications from people with diverse backgrounds. We make recruitment decisions based on applicants skills, experience, and knowledge, ensuring all applicants are treated fairly.

Our employee benefits include:

• Hybrid/Flexible working we offer our team a split of home and office working, or fully remote working in some cases.
• Health Cash Plan and employee assistant programme offering a contribution to the costs of everyday healthcare needs (dental, optical, wellbeing) and counselling support, plus legal and financial support
• Learning and development opportunities
• A creative, friendly and collaborative culture.