Product Manager

Harris Global are currently recruiting for a Product Manager to join a global organisation on a permanent basis in their London office working to a hybrid model.

Key Responsibilities:

• Translate user needs into actionable, detailed requirements.
• Design and maintain the roadmap for ServiceNow and Jira, ensuring alignment with business goals.
• Prioritize and manage the technical team's backlog to deliver critical features on time.
• Clearly articulate the product vision, updates, and progress to stakeholders at all levels.
• Oversee the delivery of new features and enhancements, ensuring quality and timeliness.
• Create and deliver comprehensive training materials to empower users in effectively leveraging ServiceNow and Jira.
• Identify inefficiencies and implement process enhancements for optimal workflows.
• Work closely with external vendors to manage platform maintenance, updates, and support.
• Ensure adherence to internal policies and external regulations across all activities.
• Analyse and track the performance of ServiceNow and Jira to ensure they meet user requirements and expectations.

Key skills:

• Significant experience in managing products, particularly ServiceNow and Jira.
• In-depth understanding of IT service management principles and agile methodologies.
• Proven ability to manage relationships and communicate effectively with diverse audiences.
• Strong grasp of UX principles and their application in software development.
• Experience in managing multiple projects simultaneously, ensuring delivery within scope, time, and budget.
• Expertise in optimizing value from ServiceNow and Atlassian products.
• Skilled in developing and delivering user training and support documentation.
• Solid understanding of standards related to IT service management tools and regulatory compliance.

For more information, please apply now!