Planner

PlannerTemporary with chance to go permanentSalary: ? £23,795Hours: Must be flexible to work shifts between 7am - 7pm Monday - Sunday / 1 weekend in 3Start date: ASAP Do you love working with people? Do you enjoy delivering excellent customer service? Do you like resolving problems and coming up with solutions? Do you enjoy working in a fast-paced environment? Would you prefer to work in a friendly and informal office environment?Within this Planner role you will effectively and professionally communicate with customers and engineers to ensure work is completed within a timely manner and ensure the best service is provided to all customers. To provide an effective and professional service to all customers Delivering the right outcomes for all callers Effective handling of complaints, delivering resolutions and customer satisfaction Taking inbound calls in a timely manner Identify customers' needs and demonstrate effective problem-solving techniques Keep up to date with policies and products Build growing and sustainable relationships by going the extra mile Dealing with calls of a sensitive nature in potentially distressing situations. Maintaining accurate and up to date records and systemsWhat we are looking for You'll ideally have a natural passion for delivering exceptional customer service and have confidence when speaking to customers. Good listening skills Good problem solving skills Able to manage your time wisely to meet call handle time Excellent communication skills learn new systems Ability to multi-task and use various systems whilst engaging with customers over the phonePlease APPLY NOW to avoid disappointment

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age