Operations Team Leader

Spotlightjobs are now recruiting for an Operational Claims Team Leader to achieve first class quality and and high performance of an existing team of experienced Claims Handlers.

Key Responsibilities:

Accountability for a team of Motor claims handlers performance against set objectives.

Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays and time management, monthly one to one's, performance reviews, training and development, disciplinary procedures and staff welfare.

Maximise the imparting of technical knowledge to the team by way of mentoring and coaching.

Drive a culture of continuous improvement.

Keep abreast of relevant technical and market developments.

Effectively communicate through engagement and collaboration with team members and the wider business.

Assist with Ad-hoc tasks as the business needs dictate.

Critical Competencies:

Ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance.

Clear, focused and determined approach to problem solving

Effective communicator at all levels of the business.

Highly motivated self-starter

Excellent opportunity to join an expanding department. Successful candidates will enjoy a competitive salary coupled with excellent benefits. To find out more and for immediate interview please contact Allison Coe.

Job Types: Full-time, Permanent

Pay: £35,000.00-£42,000.00 per year

Benefits:

• Cycle to work scheme
• Employee discount
• Life insurance
• Referral programme
• Sick pay

Schedule:

• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme

Experience:

• Management: 1 year (must have)
• Motor Claims handling: 3 years (must have)

Work Location: Hybrid