Operations Support Specialist - TravelAds (Spanish Speaking)
Posted 7 days 3 hours ago by Expedia Group
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.
Travel Partnerships and Media helps partners, including hotels, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply, our leading advertising and travel media network and affiliate solutions.
As an Operations Support Specialist, you will be dedicated to our Performance Ad Product, TravelAds. You will provide technical support, advice and assistance to our global hotel partners, resolving and triaging a variety of issues such as billing, user interface, reporting and display issues.
In this role, you will:
Work a queue-based system to close cases whilst meeting SLA goals and internal case handling metrics
Provide technical support resolving 'intermediate' technical issues with our lodging partners via phone and email
Develop an in-depth understanding of our backend Performance Ad Product integration systems and understand workflow as well as the related business impacts
Work closely with internal stakeholders (i.e. Sales, Product) for problem resolutions and critical issues
Use web-based tools such as Swagger and DBeaver to analyse data and pinpoint user issues
Escalate issues of a technical nature to our engineers/Senior Technical Operations Specialists
Support our sales team in daily operations and build cross-team synergies
1+ years operations experience or similar support role
2+ years' experience working in a global, multicultural organisation
Excellent verbal and written communication skills and can effectively communicate technical issues in a non-technical manner.
Basic project coordination and process design understanding
Fluent in Spanish and English
A real passion for customer service and above average composure and tact
A foundational understanding of web technology.
Foundational knowledge of Splunk/Grafana/DBeaver or similar monitoring tools desired
Able to simplify the complex
Dedicated and able to work without supervision
Committed to constant improvement and providing excellent customer support
Strong cross group collaborator
Learn quickly, adaptable and able to juggle multiple tasks and priorities at a time
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request .
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia Expedia Partner Solutions, Vrbo , trivago , Orbitz , Travelocity , Hotwire , Wotif , ebookers , CheapTickets , Expedia Group Media Solutions, Expedia Local Expert and Expedia Cruises . 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: -50
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