Operations Officer

About the opportunity:

The Operations Officer is integral to the smooth functioning of Action Tutoring s daily operations, providing essential logistical and administrative support while serving as the initial point of contact for external stakeholders. The Operations Officer plays a key role within the Operations team by managing inquiries received via the Action Tutoring phone line and inbox and supporting the broader organisation by overseeing logistical arrangements with the Operations Manager. This includes travel and accommodation logistics, diary management, event support, resource management and office space coordination. The role involves collaborating with others, including working closely with IT service providers to ensure seamless service delivery and with the HR team to complete administrative processes for new starters and leavers. Comprehensive induction and training will be provided. Action Tutoring is committed to providing development opportunities for its staff and, as a growing charity, there are plenty of opportunities to take on new areas of responsibility.

Key information:

Reports to: Operations Manager

Salary: £25,235 per annum plus London Weighting of £2,271 per annum (if applicable)

Contract and hours: Permanent, full-time. We offer flexible hours with 9.30-4 as core hours. A full working week is 37.5 hours.

Closing date: Wednesday 8th January 2025

Interviews: Thursday 16th January 2025

Start date Ideally February 2025. but we re happy to wait for the right person.

Place of work: This role is based in London and requires attendance at the office every Monday for a mandatory office day, as well as typically one additional day each week for office-based activities. Our London o

Application process:

Please submit a completed application form via our website.

In the form you will be asked to reflect on the statements below:

1. Can you provide an example of how you have successfully organised a logistical task that required attention to detail. What steps did you take to ensure accuracy, and what was the outcome?

2. Please share your experience of using your verbal and written communication skills to handle enquiries from different stakeholders. How did you ensure a positive outcome? Please provide clear examples.

3. Provide an example of how you have managed competing priorities and multiple tasks in a previous role. How did you handle the situation and what was the outcome?

Applications that fail to meet these criteria will automatically be discounted. We want you to have every opportunity to shine and to show us your talents please let us know if there is anything we can do to make sure the assessment process works for you.

Please make sure to fill out and submit the application form so that we can consider you for the role.