Operational Governance & Change Control Lead

Operational Governance and Change Control Lead, Hybrid, Stirling, Scotland

Location: Stirling, Scotland

Salary: £30k - £37k

Our client, a bespoke FCA regulated life and pensions service provider based in Kildean, Stirling, is seeking an experienced Operational Change Control & Governance Lead with a preferable background in Financial Services or Transformation & Change, but transferable skills are welcome. This is a key role that involves maintaining and improving ways of working, operating within a highly complex and regulated environment to administer effective governance and change controls to support our front-line operational teams during periods of change to maintain excellent levels of customer service.

Key Responsibilities

• Working directly with the Central Change Team, Client, IT, 3rd party suppliers, Front and Back Office teams, to support the governance, planning and control of operational change projects.
• Assisting in developing the operational change roadmap to ensure that change affecting our operational teams is planned effectively, and that all key milestones, contention, dependencies and risks are identified and documented.
• Leading and coaching direct reports to source data inputs required across a range of areas including change impact assessments, benefits tracking and produce governance reports.
• Working with the key stakeholders to identify and plan necessary resource involvement to successfully deliver change projects, whilst also documenting and reporting potential risks and issues.
• Managing necessary frameworks, processes and documentation to exceed minimum requirements and to protect and report on Service Levels across operations.

Skills & Experiences

Skills:

• Planning/PMO
• Strong interpersonal skills and able to build and maintain relationships.
• Solid understanding of change and governance processes.
• A fast learner who is adept at problem solving and conflict resolution
• Ability to negotiate and influence people to deliver without direct authority.
• Resilient and work well with changing priorities.

Experience:

• Proven track record of managing projects/programmes.
• Experience of management and motivation of a team
• Experience of managing multiple cross-functional stakeholders, both internal and external
• Knowledge of FCA regulations