Op Nova Support Team Client Advisor

Forces Employment Charity is seeking a dedicated Client Advisor to join our Support Centre in Birmingham.

Role: The role of Client Advisor is to deliver the support centre function for the programme. Forces Employment Charity delivers a specialist programme to support veterans in the Justice System who may be vulnerable, socially isolated, or need support to live or maintain a law-abiding life.

The role reports to the Support Centre Manager and Support Team Leader. This position is permanent Full-time, 35 hours per week, with a salary of £22,000. The successful candidate will be based at the Support Centre, Birmingham Office / Hybrid with 50% Office-50% WFH once the security clearance is received and training is complete.

Principal Responsibilities:

• Receive referrals of Veterans who are at risk of contact with the Justice System or are involved in the Justice System.
• Make first contact with referrals within 2 working days and complete initial registration.
• Upload client information to case management system.
• Provide initial advice and guidance on registration.
• Support allocated caseworker to engage with the veteran after initial assessment.
• Support Veterans to obtain proof of service and sign required consent forms.
• Provide accurate and responsive telephone, text, social media and email 'helpdesk' support to veterans and other stakeholders.
• Record all interactions with accurately on the Salesforce case management system.
• To be flexible and complete any additional tasks, asked of you by the support team leader and Support Centre Manager

PERSON SPECIFICATION

Essential Competencies:

• High quality written and verbal communication skills, with a personable manner and excellent telephone technique.
• Experience of advising and supporting individuals.
• Excellent IT and keyboard skills.
• Experience of business administration, in particular the use of databases and customer management systems to accurately record data.
• Strong organisational skills with a desire to achieve through own initiative.

Desirable Competencies:

• NVQ Level 4 Advice and Guidance.
• Empathy for those who have served in the Armed Forces.
• Understanding of those in the Justice System.
• Salesforce experience, this training will be provided for the successful candidate if they are not already trained.

Security Clearance:

• Successful candidates will also be the subject of an Enhanced Disclosure & Barring Service (EDBS) check and Police Vetting (NPPV2).

Forces Employment Charity is an equal opportunities employer and values having a diverse workforce. We actively encourage applications from all qualified candidates.

If you meet the criteria and are passionate about applying, please submit a Covering Letter and CV. The closing date for this position is by midnight, 9 October 2024.Please note that this job advert may close early if a suitable candidate is found. Interviews are scheduled to begin the week commencing 14 October 2024.