Network Infrastructure Engineer

Main Duties & Responsibilities

• Support and manage all IT environment including supporting building landlord networks, ensuring smooth day-to-day operations across all infrastructure and Network components
• Maintain and Support all corporate network infrastructure, focusing on Cisco Meraki solutions, including wireless, security, and switching technologies.
• Maintain scalable, secure IT infrastructure systems that meet business needs and comply with security standards.
• Provide 3rd Line support for Microsoft 365 applications (Exchange, SharePoint, OneDrive, Teams), and proficiently manage Microsoft Intune, including Autopilot configuration, application patching, and device management.
• Provide advanced support for Microsoft Office applications, troubleshooting issues, and optimizing performance to meet business needs.
• Lead or contribute to various projects, ensuring successful delivery within scope, time, and budget. Collaborate with stakeholders to ensure solutions meet business and operational needs.
• Monitor network performance using Cisco Meraki and other tools, identifying and resolving issues related to connectivity, security, and overall network health.
• Enforce network security protocols, including Firewalls, VPNs, and intrusion detection systems (IDS/IPS), with a strong focus on Cisco Meraki security capabilities.
• Support and maintain Servers and cloud-based systems, ensuring reliability patching, availability, and scalability ad any upgrades or new installs
• Develop and maintain disaster recovery plans, including regular testing and system backups to ensure business continuity.
• Act as a critical escalation point for technical incidents, providing advanced troubleshooting and support for complex infrastructure issues raised by the internal IT team.
• Apply basic understanding of ITIL principles to support incident, change, and problem management processes, ensuring service delivery aligns with ITIL best practices.
• Maintain detailed documentation of network configurations, infrastructure designs, and troubleshooting steps.
• Work closely with other IT team members and departments to identify network and infrastructure needs, support new technology deployments, and provide solutions for business growth.
• Collaborate with third-party vendors for all incident response, purchasing hardware, software, and services; manage relationships and ensure compliance with service agreements.
• Working with SOC team to monitor all security events including monitor and respond to Darktrace alerts

Required Qualifications

• Minimum of 3-5 years of experience in network engineering, infrastructure engineer, 3rd line Engineer or a similar role, with extensive experience in Azure/Microsoft and Cisco Meraki technologies, and experience working as escalations.
• Certifications (Preferred):
  • Cisco Certified Network Associate (CCNA) or higher
  • Microsoft Certified: Azure Administrator Associate
  • Microsoft 365 Certified: Modern Desktop Administrator Associate (preferred for Intune experience)
  • ITIL Foundation Certification

Key Skills

• Strong experience with network administration (LAN/WAN), routing, switching, and Cisco Meraki solutions (wireless, security, and switching) including knowledge of Firewall configurations and network security best practices and technologies.
• Strong understanding of IP Addressing, DNS, DHCP, and subnetting.
• Experience managing cloud infrastructure (Azure) and on-premises systems.
• Proven ability to manage and support an IT environment, ensuring smooth operation.
• Proficiency in Microsoft 365 administration and troubleshooting, including Exchange, SharePoint, OneDrive, Teams and Microsoft Office.
• Extensive knowledge of Microsoft Intune, including Autopilot, device management, and third Party application patching.
• Extensive third-line support experience, handling complex escalations and resolving advanced technical issues.
• Familiarity with the ITIL framework, understanding basic principles of incident, change, and problem management.
• Able to work efficiently and prioritise workloads/projects within agreed timelines independently and as part of a team.
• Ability to communicate effectively with team members and demonstrate good punctuality.
• Adapts well to and is energised by change, whilst maintaining focus on key business goals and personal objectives.
• Excellent problem-solving skills with a logical and analytical mindset.
• Strong verbal and written communication abilities, with the capacity to convey technical concepts to non-technical users.
• A patient and customer-oriented approach with a commitment to delivering high-quality support.
• Attention to detail and a methodical approach to troubleshooting and documentation.
• Professionalism and a positive attitude, even when faced with challenging situations.

Desirable Knowledge

• Scripting knowledge (PowerShell)
• Desirable experience in the Build-to-Rent (BTR) industry, supporting property management operations.
• Desirable experience working with Yardi Property Management or similar real estate management systems.
• Experience with Teams based telephony (Luware Nimbus)
• Experience of Darktrace
• Experience of Microsoft Sentinel