Network Engineering Manager (m/f/x)

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Life at Dynatrace

The Culture Decoder is our guiding compass that defines our culture, steers us toward our goals, and amplifies the value we create together.

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About Dynatrace

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

As part of Dynatrace's internal IT organization, Employee Digital Enablement team (EDE), and under the general guidance of the Infrastructure Director the role will manage the network engineering team. This includes overseeing network infrastructure and ensuring availability of company network. Work closely with EDE management and technical engineers on implementing initiatives in line with departmental goals. Provide excellent customer support to our end users by identifying any tickets that are not being resolved in a timely manner and driving them to completion.

• Partner with EDE management team and other Dynatrace stakeholders to be able to represent network teams needed involvement in new business requirements and translate them into initiatives.
• Stay current with new networking technologies and champion appropriate efforts for the company.
• Create, assign and manage network teams project work. Collaborate with project manager to ensure reporting and timely completion of approved projects.
• Provide leadership and oversight to the network engineering team. This includes regular 1:1's, staff meetings, sprint and ticket reviews. Mentor staff to achieve personal, professional and department goals.
• Ensures company network infrastructure, including voice, video and data communications, operates as designed and according to established key performance indicators.
• Provide for an excellent customer experience by making sure timely and appropriate responses are provided to end user tickets / requests. Serve as an escalation contact.
• Forster an environment of continuous improvement and promote appropriate network security enhancements.
• Ensures current network policies are compliant with various auditing frameworks including but not limited to ISO27001, SOX, HIPAA, etc.
• Ability to represent networking initiatives clearly and succinctly to both technical and non-technical audiences.
• Manage relationships of networking vendors, including technology reviews, budgeting, purchasing and renewals.
• Support our growing global network and manage staff of network engineers around the globe.
• Manage global team of at least 5 engineers.

• 10+ years of previous experience working in a network engineering role.
• 5+ yearsin a network management role.
• Experience with ITSM tools (FreshWorks and JIRA preferred).
• Familiarity with agile methodologies.
• Experience with enterprise firewall & security management tools like Palo Alto, Cisco ACI/DNA/ISE required.
• Telecom familiarity with Zoom and Teams.
• Excellent communication skills.
• Bachelor's degree preferred, but not required.
• This position will travel up to 10% of the time.

This is a hybrid role out of our Linz, Austria office.

• We offer attractive compensation packages and stock purchase options with numerous benefits and advantages.
• Due to legal reasons, we are obliged to disclose the minimum salary for this position, which is €85,000 gross per year based on full-time employment. We offer a higher salary in line with qualifications and experience.

Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU-your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

Great Place To Work

Did you know that 93% of Dynatracers say we're a great place to work?

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