NEIGHBOURHOOD SERVICES MANAGER - Legal & General Contract

Salary: £31,192 - £32,834 per annumJob Type: Full Time, PermanentLocation: PrestonBenefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.

What you'll be doing:

• Lead in the delivery of patch based services for L&G customers in ensuring neighbourhoods are desirable and safe places to live.
• Handling tenancy-related queries in accordance with contractual requirements. This will mean liaison with Plumlife colleagues who manage Shared Ownership stock under the L&G portfolio to ensure consistency in service delivery.
• Providing direct tenancy support in our capacity as a landlord to ensure tenancy sustainment.
• Ensure the effective marketing of vacant homes in accordance with Great Places policies and allocate properties that meet the needs of the customer and the business.
• Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business. Coaching customers to identify solutions to paying their rent, supporting budgeting, setting up realistic payment plans and taking court action as a last resort.
• Ensure an effective response to anti-social behaviour and other tenancy breaches by undertaking timely fact finding investigations and appropriate action to ensure the protection of Great Places customers and the wider community.
• Ensure safeguarding concerns are dealt with promptly and appropriate action is taken in line with legal requirements and guidelines.
• Recording all contacts, tenancy activity and customer interactions onto GP housing management system and the Legal And General bespoke housing management system.

What you'll need:

• Commitment to continued professional development.
• Experience of working in the housing sector or in a similar role is desirable.
• An understanding of estate and tenancy management and experience of delivering a range of tenancy management related services is desirable.
• Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service tailored to an individual's needs.
• Excellent written and verbal communication skills.
• Ability to organise, time-manage and prioritise work load in a hybrid environment.
• Proven relationship builder with experience of effective collaborative working with external agencies and partners.
• Ability to coach customers to empower them to problem solve and become more independent.
• Adaptable to use a range of Customer relationship management software systems.
• Proficient in the use of the full range of Microsoft Office applications.
• Hold a full UK driving license and have access to a vehicle for use at work.
• Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check

What we need from you:

• Ability to complete tasks in an accurate and timely manner when working towards a deadline.
• Able to lone work safely and effectively, able to deliver high quality services predominantly in field-based settings.
• Commitment to coaching and relationship management demonstrating people skills with an ability to work effectively with stakeholders.
• Have resilience and emotional intelligence to be able to cope with and manage difficult and challenging situations, whilst showing understanding and empathy.
• Willingness to share learning with peers, guide, train and to coach others and participate in cross departmental work streams where required.
• A commitment to attend face to face training sessions as well as virtual sessions and e-learning. This is vital and of equal importance as the day to day aspects of your role.
• A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing.
• A passion to advocate on behalf of people and communities.
• A commitment to work in partnership with others for the benefit of Great Places.
• A commitment to continuous learning and improvement.
• Ability to work flexibly and when needed outside normal working hours to ensure service continuity.
• An ability to work in uncertainty.
• To be professional and work with integrity, inclusivity and respect for diversity.

What we give you in return for your hard work and commitment:

• Pension DC Scheme (up to 10% contribution from both colleague and Great Places)
• WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members
• The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
• Annual Leave Start at 26 days annual leave, increasing up to 30 days + Bank Holidays
• Lottery Monthly draw with 1st @ £250, 2nd @ £75 and 3rd @ £50
• Savings Club You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary)
• Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates .

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.

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