Neighbourhood Officer - Grade 3

Neighbourhood Officer - Birmingham City Council - Tenancy Management

Your new company
Due to the partnership between Hays and Birmingham City Council, we are looking to recruit an officer to join the Housing Management team as a Neighbourhood Officer. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities. Birmingham City Council provides the city's residents with a number of services to ensure stability within citizens' daily lives.
Your new role
As a Neighbourhood Officer, you will assist the housing officer in providing a customer-focused and consistent Housing Management service, while undertaking the full range of housing management duties.
You will be assisting with investigations and responding to public liability claims, complaints and enquiries to provide reports to the housing officer using relevant case management systems. You will deliver a responsive tenancy management within the patch given by carrying out visits, surveys and inspections supporting enforcement actions. Appropriate action will need to be taken when tenancy conditions have been breached including, recognising and reporting potential housing fraud and acting on outcomes/actions recommended by Birmingham Audit.
You may be deployed to the street scene visiting role. In this role you will be working in neighbourhoods and engaging with tenants/citizens with a view to improving and maintaining clean and green neighbourhoods.
Birmingham City Council uses approaches like prevention, early intervention, education and enforcement to comply with BCC's tenancy conditions and management policies and procedures - knowledge regarding the Crime & Disorder Act, ASB Act, regulatory codes, guidance and professional practice is desired.
What you'll need to succeed
You will need up-to-date knowledge and understanding of housing landlord and tenant policy and procedures where pertinent to the role, good case management, planning and organising skills. An ability to undertake risk assessments and implement/monitor safe working practice is required.
It is also important to have an understanding of and ability to comply with relevant legislation, including health and safety and equality in service delivery, service provision and employment.
In addition, this role will be an ASAP start,. Before starting, you will need to pass your reference and compliance checks. On registration please have your 2 most recent employment details available for reference checks.
What you'll get in return
This is a full-time, temporary role based in Birmingham. This is a six-month contract but may be open to extension. This role is a Grade 3 position, with a rate of £12 for the first 13 weeks before increasing to £13.20 per hour (PAYE).
Due to the council going through a period of transition, permanent opportunities may be available.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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