Museum Operations and Marketing Manager in Museum - Communications

An exciting opportunity has arisen for a Museum Operations and Marketing Manager at the Bank of England Museum. We are looking for a candidate who can manage the day to day running of the Museum, the Museum operations and digital engagement team and also coordinate and oversee the marketing of the Museum engaging with both current and new audiences. Due to the operational duties involved in this role the position will be based on-site at the Bank of England Museum.

The Museum sits within the Bank's Communications Directorate which is responsible for managing and developing the Bank's external and internal communications. We manage the relationships with key stakeholder groups including the Media and Parliament, as well as providing a Public Enquires function. We work with a wide range of colleagues to develop and deliver the Bank's programme of outreach and education, which includes building strategic partnerships with other organisations and running the Bank's Museum. We also develop and maintain our external website and social media presence and produce the Bank's flagship publications.

Department Overview

The Museum Operations and Marketing Manager role sits in the Public and Stakeholder Engagement team. Our mission is to improve understanding of the Bank's role to ensure we are open and accountable. The team incorporates a number of functions: Outreach, Education, Stakeholder Relations, Public Enquiries, and the Bank of England Museum.

Museum Operations and Marketing Manager

The Bank of England Museum represents both the Bank's history and our work today. It plays a key role in helping to promote understanding of the Bank's role and the wider economy, alongside global economic history. The Museum welcomes a broad range of visitors every year and our exhibitions and events programme is crafted to provide content that reflects visitor interests and needs. Central to this work is ensuring that our exhibitions and events are accessible, engaging and relevant.

The Museum Operations and Marketing Manager will be responsible for the operational management of the Museum. The jobholder will be part of a small team involved in the day-to-day running of the Museum. As such they will be expected to work flexibly and be willing to support other team members across a range of duties. This will include regular front-of-house shifts.

The role will oversee the marketing of the Museum and management of the Museum Officers, the front of house team, who deliver a programme of educational outreach activities, exhibitions and events in the Museum, and also the digital engagement officer responsible for the Museum's social media, museum digital interactives and online presence.

Person Specification

Essential

Experience and Knowledge

• Delivering excellent customer service in a public-facing environment
• Experience of leading and motivating a team.
• Managing complex rotas and booking systems.
• Managing and analysing data, such as visitor information.
• Extensive duty management experience including health and safety and security in a public-facing environment.
• Delivering or oversight of marketing campaigns using a mix of traditional and social media.
• Excellent computer skills including extensive use of Microsoft Office applications or equivalent.

Skills and Abilities

• Able to enthuse, motivate and inspire others through excellent communication and strong interpersonal and advocacy skills.
• Understanding of how principles of diversity and accessibility apply to a public-facing organisation.
• An excellent delegator and able to maximise the skills and experience of others.
• Well-organised and skilled in prioritising a changing workload, and able to devise solutions to complex problems under pressure.
• A passion for exceeding visitor expectations.

Desirable experience

• Experience within the museums, galleries, heritage or cultural sector.
• Experience of delivering educational talks and family friendly events.
• Experience and understanding of integrated marketing campaigns.
• Experience and understanding of digital advertising.
• Understanding of risk assessment processes and health and safety procedures.
• Experience of undertaking duty First Aider role.
• Experience managing volunteers and an understanding of best practice in involving volunteers.

This is a people management role. You will be responsible for day to day management of the team and for defining roles and responsibilities. You will develop your team through sharing information effectively, coaching and communicating a clear vision to ensure that your staff are productive, engaged and motivated to deliver the area's aims. This will include setting clear goals and smart stretching objectives that are aligned to those of the team, division and directorate. You will also be responsible for managing all staff-related matters that may arise including performance, absence and sickness.

Number of direct reports: 6

Our Approach to Inclusion

This role will require a Disclosure and Barring Service (DBS) check.

The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve.

At the Bank of England, we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it's by drawing on different perspectives and experiences that we'll continue to make the best decisions for the public.

We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed.

For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders.

Finally, we're proud to be a member of the Disability Confident Scheme . If you wish to apply under this scheme, you should check the box in the 'Candidate Personal Information' under the 'Disability Confident Scheme' section of the application.

Salary and Benefits Information

We encourage flexible working, part time working and job share arrangements. Part time salary and benefits will be on a pro-rated basis as appropriate.

This role offers a salary of £36,320-£40,000. In addition, we also offer a comprehensive benefits package as detailed below:

• A non-contributory, career average pension giving you a guaranteed retirement benefit of 1/95th of your annual salary for every year worked. There is the option to increase your pension (to 1/50th) or decrease (to 1/120th) in exchange for salary through our flexible benefits programme each year.
• A discretionary performance award based on a current award pool.
• A 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits.
• 26 days' annual leave with option to buy up to 12 additional days through flexible benefits.
• Private medical insurance and income protection.

National Security Vetting Process

Employment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to 12 weeks post offer) and the passing of additional Bank security checks in accordance with the Bank policy. Further information regarding the vetting and security clearance requirements for the role will be provided to the successful applicant, and information about how the Bank processes personal data for these purposes, is set out in the Bank's Privacy Notice .

The Application Process

Important: Please ensure that you complete the 'work history' section and answer ALL the application questions fully. All candidate applications are anonymised to ensure that our hiring managers will not be able to see your personal information, including your CV, when reviewing your application details at the screening stage. It's therefore really important that you fill out the work history and application form questions, as your answers will form a critical part of the initial selection process.

The assessment process will comprise of two interview stages.

This role closes on 10th November 2024.

Please apply online, ensuring that you complete your work history and answer ALL the application questions fully and in detail as your application will not be considered if all mandatory questions are not fully completed.