Money Adviser

Salary: £29,500 to £31,500, depending on experience
Hours: 37.5 hrs. Full time
Contract: Two years with possibility to extend subject to funding and performance
Location: London Borough of Hounslow / Hybrid
Closing date: 23 March 2025
Interview date: TBC

Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow. We work to make a difference to the lives of people coming to us for support. We deliver a high quality, agile advice service which reflects community issues and needs. We operate a service which puts people first. Thanks to our amazing team of staff and volunteers, we support over 10,000 clients a year through our face to face, phone and digital services.

We are seeking to appoint an experienced full time Money Adviser to meet the ever-growing demand on our service in to these challenging times to deliver debt and welfare benefits advice to our clients both remotely (by phone and email) and in person.

As an experienced debt caseworker, you will be able to guide and empower clients as well as negotiate with creditors on their behalf. You will evaluate the best options and strategies that apply to the client s debt problem, looking for ways to maximise income while providing budgeting advice. Your expertise in negotiating with bailiffs, landlords and lenders, will be key in preventing possession action for rent and mortgage arrears.

We will offer the right candidate a generous salary with other benefits such as annual season ticket loans, cycle to work scheme, generous Annual leave and the opportunity to develop yourself professionally and career development within the organisation as well as many more benefits. You will be part of a warm and friendly work culture where opinions are valued. We will also offer a flexible working environment where you can work some days from home.

Please note: We are unable to respond to applicants who have not been shortlisted.

We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.

We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability