Membership Engagement Executive

Do you have membership engagement or account management experience?

OR

Do you work in secondary education and are looking for a new challenge?

Contract: Two-year fixed term contract

Salary: £28,000 per annum

Start: January 2025

We are partnering with an organisation that represents more than 300 high-quality British international schools in 82 countries worldwide and more than 190 commercial/partner organisations to recruit a new Membership Engagement Executive.

This newly created hybrid role involves mostly home working, with a requirement to be at their London office on average once per month.

Within this varied role you can expect to be involved in the following duties:

• Coordinate the onboarding of new members and commercial partners.
• Being first point of contact for their school members and partner organisations.
• Building strong relationships with existing members and partners via regular outreach calls.
• Support in the creation of a retention strategy to ensure action is taking for members at risk of lapsing.
• Support Communications team in the production of newsletters, blogs and webinars.
• Coordinate membership networking opportunities and online forums.

If you have extensive experience within Membership services, account management or secondary education, we would love to hear from you asap.

We're also looking for you to possess the following qualities:

• Self-motivated with the ability to work with autonomy
• Solutions-focussed with the ability to use your own initiative.
• Possess a natural flair for delighting members/customers.
• Well organised with the ability to both manage expectations and maintain relationships with your members.

Benefits include:

• Hybrid/remote working with a flexible working policy
• Holiday entitlement of 25 days (pro rata) plus statutory bank holidays
• Access to pension scheme with employee pension contribution at 5% of salary
• Commitment to sustainability and corporate carbon measurement and reduction
• Access to medical insurance and Employee Assistance Programme

Please get in touch asap with your CV, no need to write a cover letter at this stage as we will be in touch to share details of the application process.

Charity People actively promote equality, diversity, and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.