Local Engagement Officer

The Opportunity

The Local Engagement Officer will be responsible for overseeing key engagement activities in Members constituency offices in and around Wales and the South-West of England. The Local Engagement Officer will provide IT coaching, training, advice and guidance to the offices in their region, through a mix of contact methods, primarily face-to-face but also virtual, email and telephone contact.

• building relationships with our customers working outside Westminster, delivering communications, engagement and support to Members and their staff to ensure successful roll out of new services, systems and ways of working.
• delivering both formal in-person and virtual training on a variety of topics, ranging from Office 365 to cyber security, as well as providing informal training and ongoing support by email and over the phone, liaising with Digital Service colleagues where necessary.
• ensuring that Members and their staff are able to use technology securely, including promoting cyber security best practice as well as encouraging adherence to cyber security policies.
• working autonomously to track own performance and manage own workload in order to meet set objectives.
• encouraging users to consider whether the new services and systems could enable them to make beneficial changes to their working practices.

What You Need:

• strong customer service ethic, with the ability to work in partnership with a wide range of people, including middle and senior managers, to manage expectations and to handle challenging situations.
• ability to gather information, analyse processes and recommend courses of action while incorporating the knowledge and views of colleagues, users and suppliers. Excellent influencing, negotiation and facilitation skills; experience working with a range of stakeholders negotiating outcomes that align with programme objectives and priorities.
• outstanding presentation skills, with the ability to deliver promotional sessions, demonstrate technology and respond to challenging questions whilst under scrutiny from large groups of staff.
• experience working without close supervision or without close contact with line manager, independently and proactively managing workload, knowing when to escalate issues or decisions appropriately.
• an understanding of change management approaches, whether through formal theory or an awareness of how to implement change in the workplace.
• demonstrable commitment to a work environment of mutual trust and respect, where diversity and inclusion is valued.
• the ability to pass security clearance, backed by the right to work in the UK

Please note:

• this role will require you to live 10 miles from either of the following regions: Cardiff, Swansea, Bristol.
• you must have a full clean driver's licence and use of your own car with appropriate insurance and MOT.

About The Team

UK Parliament Digital Services is a joint department that supports both the House of Commons and the House of Lords. Together, our team of over 450 dedicated and professional digital colleagues provides technology and intranet services to all Parliamentary users. We're also responsible for the strategic direction of Parliament's digital offering through its Digital Strategy. Day to day, we deliver and manage Parliament's digital platforms, including the website.

About Us

UK Parliament is steeped in history and tradition. It is an important part of UK life and we need to ensure as many people as possible can engage with its work. This is why we are at the start of a huge transformation programme powered by technology. The Parliamentary Digital Service (PDS) works with the House of Commons and the House of Lords with all their IT and digital needs. We are here to realise the digital ambitions of a modern Parliament and welcome you to join us in building a digital democracy.

Our Package

Please refer to our Candidate Information Pack for a full list of our benefits which include:

• up to 35 days annual leave in addition to bank holidays
• generous maternity pay policy up to 6 months full pay
• great pension scheme options (contributory and non-contributory)
• on-site subsidised gym, nursery, catering, post office, travel office and GP
• flexible options including hybrid working and family friendly policies

How To Apply

Please make sure you're clear on the requirements of the role. These can be found in the Job Description and Candidate Information Pack. You will need to upload a CV and show how you meet criterions 1, 3 and 4. Our application process is anonymous, so please remove any personal information from your CV.

Apply By:

Interviews: 3rd/ 4th March 2025.

Format: Panel Interview (Remote).

Our Culture

For our people, we provide an amazing opportunity to bring their talents to an institution that sits right at the heart of society in the UK. We are helping to change UK Parliament and strengthen democracy. What matters here is your potential for growth and your commitment to playing your part in our ongoing success.

We are passionate about providing an environment which promotes inclusion, diversity and equality. Regardless of your age, gender, ethnicity, beliefs or any of the other things that make you, you. We welcome applications from people who feel under-represented in the workforce. This includes those who may feel disadvantaged because of their socioeconomic circumstances.