Library Assistant - Collections (Acquisitions, Subscriptions and Metadata)

The opportunity

We are looking for a committed and motivated Library Assistant to support the delivery of high quality, customer-focused library services at University of the Arts London (UAL).

In this key role, you will provide acquisitions, metadata and subscription support to staff and students, enabling access to resources, collections and services by supporting technical and administrative operations.

To achieve this, you will provide key support by:

• Assisting with the verification and ordering of material in all formats, as well as handling deliveries and dealing with late orders and cancellations
• Performing in-house copy cataloguing and identifying, creating and amending bibliographic and item records
• Routinely claiming for late and undelivered subscription issues and supporting subscription review and renewal
• Creating and amending prediction patterns within the library management system

In addition to this, you will also help provide an efficient and effective customer service, dealing with queries from both staff and suppliers.

There might be limited opportunities to work from home dependent on operational needs, but onsite working will be the main focus for this role.

About you

You will be a personable and customer focused individual, with previous experience of working in a customer service environment. You will need excellent communication skills and will be able to provide accurate information clearly and concisely to a variety of different audiences.

With excellent digital and IT skills, you will demonstrate an understanding of databases including the library management system, and an understanding of technologies and applications including printers and Microsoft Office 365.

Strong teamwork skills are also essential, along with the ability to deliver basic training to support understanding or learning.

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities - UAL Short Courses Ltd, and UAL Arts Temps Ltd.

We're made up of all types of people, coming together in London, the world's creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.

We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world.

For further details and to apply please click the apply button.

If you have any general questions or require any reasonable adjustments, please get in touch via

Closing date: 22 September :55.

Our culture

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn - a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.