Lead Content Designer - Inside IR 35- Coventry

About Scrumconnect:

Scrumconnect is a leading force in technology consultancy, proudly contributing to over 20% of the UK's most significant citizen-facing public services. Our award-winning team has made a substantial impact, delivering more than 64 services in the past two years alone. This work has not only reached over 50 million citizens but also achieved considerable savings for the taxpayer, amounting to over £25 million. At Scrumconnect, we foster a community of talented consultants who thrive on collaboration, sharing knowledge, and continuous learning to address and solve complex challenges. Our mission is to combine advanced software engineering, human-focused design, and data-driven insights to deliver unparalleled service to our clients.

About the role:

We are seeking a highly experienced and talented Senior Content Designer to join our dynamic team. The ideal candidate will have a profound background in user-centred design, with highly demonstrable skills in communication, collaboration with cross-functional teams and implementing design solutions for both digital and non-digital platforms. This role requires a proactive individual who thrives in an agile environment and can drive the design process from research to execution.

At this level you will:

• Have a highly demonstrable background in content design.

• Have highly demonstrable experience in communicating effectively.

• Have highly demonstrable experience in collaborating with cross-functional teams.

• Have highly demonstrable evidence in content design for digital and non-digital platforms in services or products.

This role requires a proactive individual who thrives in an agile environment and can drive the design process from research to execution.

You'll be responsible for:

• Leading and collaborating with other professionals in a multi-disciplinary team to improve the user experience and outcomes for users.

• Engaging and communicating effectively with senior stakeholders.

• Driving a user-centred design approach to consistently meet user needs.

• Aligning design vision and activities in partnership with fellow designers, product managers and engineering peers.

• Utilising both qualitative and quantitative insights to inform design decisions.

• Participating in user research and designing content for humans.

• Working with and producing prototypes to learn/validate user needs.

• Ensuring design solutions are accessible and inclusive.

Skills needed for this role:

• Communicating information: Listen to the needs of technical and business stakeholders, interpret between them, manage stakeholders' expectations and facilitate difficult discussions within the team or with senior stakeholders.

• Digital perspective: Apply a digital understanding to your work and identify and implement solutions for assisted digital.

• Evidence and context-based design: Design systems for use across multiple services and identify the simplest approach out of a variety of approaches (Occam's razor).

• Leadership and guidance: Make decisions characterised by medium levels of risk and complexity, recommend decisions as risk and complexity increase, build consensus, rectify team dynamic issues, engage in appropriate feedback and facilitate the best team makeup depending on the situation.

• Prototyping: Use a variety of prototyping methods, share best practices, coach others and look at strategic service design end-to-end.

• Prototyping in code: Create and validate dynamic prototypes.

• Understanding constraints: Identify and understand constraints, communicate and work within them, challenge the validity of constraints and ensure standards are being met.

• User focus: Provide direction on tools or methods to use, meet user needs across various channels, bring insight into how user needs have changed over time and apply strategic thinking to provide the best service for the end user.

Where you'll work

Your working time at Scrumconnect will be split between multiple locations, including from our HQ and hub locations, client site or home. Travel requirements vary in frequency and take into account requirements of your work, our clients and the team.

We welcome candidates from all identities, attributes and backgrounds to thrive with us. The diversity of our people should be reflected in the impact we deliver.

Join us at Scrumconnect, where your highly demonstrable skills and expertise will drive the future of user-centred design in public services.