Laundry General Manager

Role and knowledge specification

Since opening our first hotel at the Grassmarket in 1996, we have continued growing sustainably and have a total of 8 city-centre hotels spread across Edinburgh, Dundee, Glasgow, London and Bath. We have recently expanded into the rural market opening 1 hotel in Pitlochry and 1 in Aberdeenshire.

Following a significant investment in the latest laundry technology, we have an exciting opportunity for a talented senior leader with a strong operations and commercial background and a track record in the delivery and execution of astute entrepreneurialism, to make a significant difference within our commercial Laundry located in Livingston.

It is our intention and ambition to continue our growth and expansion, whilst always seeking diversification opportunities that will further support and enhance our hotel service delivery and maximise shareholder returns. Our Hospitality Linen Services business is critical to our ongoing success, and we are currently looking for someone who will bring their unique experiences to the delivery of our strategic objectives, transforming the way we deliver excellence in service, optimising customer satisfaction and generating profit growth.

Based at our state-of-the-art laundry in Livingston, Scotland, you will lead and develop our established operation with core responsibilities for:

• Delivery of operational profitability improvements to ensure targets are delivered
• Identification of service expansion opportunities from our existing operational footprint
• Leadership of the Laundry team, coaching and mentoring our management team for optimal business performance and cultural alignment
• Preparation of business plans to verify outlet expansion and product investments
• Ownership and management of all client and leaseholder contracts
• The delivery and upkeep of all statutory Health and Safety legislation requirements

Previous experience

• Evidence of General Management experience within commercial laundries preferred
• Significant knowledge of strategic planning, budgeting, and financial management
• Proven experience of leading multi-site operations, with the ability to foster a culture of trust, openness, teamwork and belonging
• Demonstrable delivery of creating a high-performance service environment
• Delivery of strategic operational and business performance improvements
• Collaborative relationship building within the team, business, supply and customer chain

Why join our family

You'lll work with great people, develop new networks and skills, and be rewarded for being part of our ongoing success. You'll receive a competitive rate of pay, access to a generous bonus scheme and a wide range of employee benefits, including 35 days holiday, enhanced pension contributions, and private medical insurance, alongside substantially discounted hotel stays and in our restaurants and spas.