Lab Engineer(Clinical laboratory equipment handling) - L2 support

Role: Lab technician
Location: Stevenage, UK
Onsite
Inside IR35

Job Description
Role description: (Please include a brief outline of the impact this role will have, including overview of customer industry and projects, access to cutting-edge technology etc.)
Outstanding computer troubleshooting skills for obscure issues, ranging from device connectivity, network issues, and laboratory software issues
Background with End-user Computing or Desktop Support skills essential. Break/Fix consists of 80% of a Lab Engineer's workload
Understanding of Networking concepts, such as network topography, VLANSs, Static/Dynamic IPs, Subnetting, IT/OT Networks, and basic understanding of Firewalls.
Candidate should be familiar with the OSI model and how to troubleshoot different network layers
Knowledge and understanding of Active Directory required
D2D and/or project support
AGILE ways of working necessary
Background with computer security
Previous experience with validated systems (GxP) a plus
Implement the validated data backup solution on laboratory analytical equipment (equipment and software investigation, documentation, technical configuration) within R&D (GxP and non-GxP)
Support for scientists in incident management, user support and coaching, access management
Testing and validation of computer software (complete tests in different environments, writing technical documentation)
Familiar with ticketing systems such as ServiceNow
Microsoft Excel skills a plus
In depth knowledge in Microsoft OS including iOS and Linux a plus

Key responsibilities: (Up to 10, Avoid repetition)
Assist in maintaining existing computer infrastructure of 5000 PCs globally
Image/Onboard new computers into the domain and onto the network
Secure and protect new and existing hardware
Consult with the scientist as they require assistance with their equipment
Troubleshoot and implement data flows for scientific instruments

Key skills/knowledge/experience: (Up to 10, Avoid repetition)
Must have outstanding communication skills.
Candidate must be a team player
Self-starter, attention to detail and willingness to learn new things a must.
Must be willing to follow documented processes and procedures.
Excellent organizational skills are a must.
Experience in Leading team is a plus.
Person specification: ie, negotiating, client facing, communication, assertive, team leading/team member skills, supportive.
Client facing, communication, Team member skill, supportive.