Junior Customer Success Manager

This is an opportunity for a junior customer success manager or account manager to take their next progression with a leading publishing and media business. This is an exciting opportunity to become part of a high-performing business that generates millions in annual revenue while supporting the UK's vibrant creative economy.

You will be tasked with managing customer accounts across a variety of industries and creating opportunities to grow customer revenue and build new accounts. Working collaboratively across the teams to provide intelligence, support, and informed insights.

Key responsibilities:

• Work collaboratively with all departments to support customer queries and produce progress reports.
• Oversee management of key customer accounts to generate invoices and additional documents.
• Lead negotiations on new or renewal agreements with key customers.
• Be the first point of contact for your key accounts and become an industry expert.

Successful candidate will display:

• Previous experience in a customer success or account manager role.
• Experience with working with customer databases, orders / invoice processing.
• A good team player with a self-motivated, proactive approach to work.
• Understanding of CRM systems

What's in it for you?

• Competitive base salary with an attractive commission structure.
• 27 days of holiday plus bank holidays.
• Private healthcare, life insurance, a generous pension plan, and incentive schemes.
• Hybrid working for better work-life balance.