IT Workplace Support (ITIL V3 )

Job Title: IT Workplace Services

Start date: ASAP

latest Start Date: 1.12.2024

Planned duration: 12 months

Workload: 100%

Remote/Home Office: onsite work required

Description:

The position is part of the IT End User Services Department and serves as reinforcement for the local onsite IT support team. The IT End User Services team deals directly with customer inquiries and problems relating to Windows, Apple Mac and iOS devices. The position is basically between 1st and 2nd level support. The focus is on 2nd level support and not 1st level.

The perfect candidate:

The perfect candidate exhibits a Lean-Agile Mindset and working knowledge of the ITIL v3 processes in an IT service delivery. Additionally we are looking for someone who speaks fluent English and has experience with ticketing systems and troubleshooting hardware, software and mobile devices.

Tasks & Responsibilities:

Acting as a digital enabler for our business colleagues & functions

You drive employee productivity through consultancy, provide intimacy and site proximity at the sites, and ensure a personalized employee experience .

You leverage available data ( eg: Nexthink, SNOW) for proactive support

You support and manage the Incident/Request management processes to ensure Service Level Agreements are met and drive continuous improvement through trend analysis.

You manage IT hardware life cycle management & deskside support processes/managed services for the site

You provide support & guidance for onsite services (eg events and meetings) by leveraging from internal and external providers. Drive the user experience and promote best practices

You drive and enable standard workplace infrastructure, global/local projects, and deployments in collaboration with product teams.

You proactively address and follow through on process-improvement ideas

You support local audit, inspection and certification requirements

You support local Business Continuity and IT Disaster Recovery planning activities

Must Haves:

Excellent working knowledge of the ITIL v3 processes in an IT service delivery (*)

Experience with ticketing systems and troubleshooting hardware, software and mobile devices (*)

Enterprise mindset that can break down silos. Focus on delivery through collaboration, and bringing people together to work towards the same purpose across organizational boundaries (*)

Exhibits intellectual curiosity and integrity and has a strong passion for innovation

Understanding of the supported operating systems, devices and applications, including the Google Suite of Applications, MS Office, etc.

Solid written and oral communication skills in English, German is a plus (*)

Employee Value Proposition:

excellent opportunity to join one of the worlds largest biotech companies

Job Title: IT Workplace Support (ITIL V3 )

Location: Zug, Switzerland

Job Type: Contract

TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

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